Jobs in Kingston Upon Thames, United Kingdom

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need.

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean.

• Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
• Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
• Conduct use case discovery workshops and turn those use cases into tangible outcomes
• Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
• Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement

• 2+ years of professional experience
• Hungry, curious, and consultative mindset
• Strong problem-solving skills with the ability to adapt to different users and scenarios
• Proven understanding and ability to write complex prompts
• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
• Excellent communication skills to effectively interact with multiple stakeholder groups
• Product sense and ability to drive a product’s full potential capabilities

• Customer presence: ability to work with any level from individual contributors to CEOs
• Prior experience in consultative roles, solutions engineering, support, or product management

Location: London, United Kingdom (remote)

Glean is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law.