Service Delivery Director, eCOA

Zest Business Group Ltd; City Of London; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading health technology firm in London seeks a Service Delivery Director to manage eCOA solutions. This role involves engaging clients, delivering technical solutions, and collaborating with business development. Ideal candidates will have strong experience in eCOA delivery and client-facing roles. Competitive salary up to £45,000 plus benefits.

Benefits

Company vehicle

Competitive salary

Benefits package

Qualifications

• Strong exposure to all aspects of eCOA solutions delivery.
• Experience in eCOA software implementation.
• Former experience in software development or programming is beneficial.

Responsibilities

• Deliver eCOA technical solutions to warm leads.
• Handle the implementation process of the solution.
• Engage with clients and develop opportunities.
• Deliver technical sales presentations.

Skills

eCOA solutions delivery

client-facing communication

solution selling

software implementation

Job description

Overview

Service Delivery Director, eCOA Remote Reference: 2597 (adap)

eCOA isn1t the first product offering for this company; they need a specialist, and wed like you to help.

Responsibilities

• Initially deliver eCOA technical solutions to warm leads in collaboration with Business Development
• Handle the implementation process of the solution
• Grow and build out an entire new eCOA function in collaboration with the CCO and CEO of a disruptor neurological business
• Take responsibility for the whole eCOA solution
• Engage with clients
• Work with Business Development in developing and closing opportunities
• Deliver technical sales presentations
• Identify stakeholders and KOLs in the eCOA space
• Input to product teams on new, improved iterations of the eCOA offering
• As things grow, build out the whole eCOA solutions team

What they are looking for

Someone with:

• Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond
• Extremely strong exposure to all aspects of eCOA solutions delivery
• Ideally from the perspective of a vendor offering customizable eCOA platforms
• Experience in eCOA software implementation
• A confident communicator with a background in client facing delivery in the space
• Exposure to solution selling in the eCOA space
• Not necessarily directly in sales, but with an overview understanding of requirements and the process
• Former experience in software development or programming would be beneficial, but not essential

About the opportunity

They5e a publically floated, demonstrated leader in the Neurological and CNS space, providing crucial outcomes support to Pharma, Biotech and CROs as they bring cutting edge Neurological therapies to market. They5ve built their good name as both a technological disruptor, and a Research driven specialist. Over 1M patients have been treated in combination with their technology, and over 100,000 Research papers have been written across thousands of clinical trials and hundreds of neuro-degenerative and CNS conditions.

Having nurtured this outstanding reputation as a Neuro focused leader, their existing clients began indicating a desire for a full eCOA solution, either to be used in combination with their already successful platform, or standalone to it. So, they5ve gone away and developed one, tailored to their client e2 809s needs and capable of being customized in a matter of days. As a result, revenue has grown 50% YOY, and a new eCOA iteration with a host of new features is due to roll out soon following further Product Development hires in the last 18 months.

Why they are looking

The Business Development team (based in the US) is bringing in a number of contracts across both the core product and their new eCOA platform, and the sales book is looking extremely healthy for the coming year.

Candidate profile

They5re looking for someone remote in the UK, EU or US to report to the CCO and:

• Take responsibility for the whole eCOA solution
• Engage with clients
• Work with Business Development in developing and closing opportunities
• Deliver technical sales presentations
• Identify stakeholders and KOLs in the eCOA space
• Input to product teams on new, improved iterations of the eCOA offering
• As things grow, build out the whole eCOA solutions team

Privacy and application

Privacy notice:

Zest is working as an agency on behalf of this client, and as such, a CV may be needed before full disclosure can be given as to the business or detailed information about the role. All CVs and discussions are treated with absolute confidence, and no information is ever sent to any client with your express consent after speaking with a consultant about the specific role in which you e2 809re interested.

Zest Business Group is ICO registered and GDPR regulated.

Benefits

• Leading Manufacturers of Smart and Efficient Instruments and Technologies in the Optical Industry
• Covering London & South East
• Paying up to £45,000 + Vehicle + Benefits
• Excellent opportunity for GMC registered doctor
• Strategic and operational role
• Leading Manufacturers of Smart and Efficient Instruments and Technologies in the Optical Industry
• Covering Surrey, Berkshire, West Sussex and Hampshire
• Paying up to £45,000 + Vehicle + Benefits