AI Outcomes Manager

Glean; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A technology company based in London is looking for an AI Outcomes Manager to enhance customer engagement through strategic consultations and product development. The ideal candidate will have over 2 years of experience and strong problem-solving abilities. This role involves working closely with both customers and internal teams to maximize the Glean platform's potential. A consultative mindset and excellent communication skills are essential. This position offers remote work opportunities.

Qualifications

• 2+ years of professional experience in related fields.
• Ability to write complex prompts and communicate effectively.

Responsibilities

• Engage with executive sponsors to consult on AI roadmaps.
• Conduct workshops to identify use cases.
• Collaborate with Product and R&D to shape product roadmap.

Skills

Problem-solving skills

Excellent communication

Consultative mindset

Adaptability

Job description

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need.

About the Role:

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean.

Responsibilities:

• Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
• Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
• Conduct use case discovery workshops and turn those use cases into tangible outcomes
• Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
• Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement

About you:

• 2+ years of professional experience
• Hungry, curious, and consultative mindset
• Strong problem-solving skills with the ability to adapt to different users and scenarios
• Proven understanding and ability to write complex prompts
• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
• Excellent communication skills to effectively interact with multiple stakeholder groups
• Product sense and ability to drive a product’s full potential capabilities

Good to have:

• Customer presence: ability to work with any level from individual contributors to CEOs
• Prior experience in consultative roles, solutions engineering, support, or product management

Location: London, United Kingdom (remote)

Glean is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law.