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Descrizione del lavoro
A leading financial services business is seeking a customer service professional to respond to queries via phone, email, and live chat. Ideal candidates should have previous customer service experience, preferably in banking, and possess excellent communication skills. The role emphasizes problem-solving abilities, professionalism, and empathy. A competitive salary and great benefits are offered in a dynamic work environment essential for enhancing customer satisfaction.
Servizi
Competenze
- Previous experience in customer service, preferably in banking or financial services.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- High level of professionalism, patience, and empathy.
Mansioni
- Respond to customer queries via phone, email, and live chat.
- Assist customers with account inquiries, transactions, and services.
- Identify customer needs and provide accurate information or solutions.
- Handle complaints efficiently and maintain confidentiality.
Conoscenze
A leading financial services business
Respond to customer queries via phone, email, and live chat in a professional and timely manner
Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions
Identify customer needs and provide accurate information or solutions
Handle complaints efficiently, following internal processes and ensuring customer satisfaction
Maintain confidentiality and adhere to all banking regulations and data protection policies
Update customer records and log interactions in the CRM system accurately
Escalate complex issues to relevant departments when necessary
Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)
Previous experience in customer service, preferably in banking or financial services
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Comfortable using technology and multiple software systems
Ability to work independently and manage time effectively in a remote environment
High level of professionalism, patience, and empathy
Knowledge of banking products, services, and compliance (preferred)
A competitive salary and great benefits
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.
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