It Support Engineer jobs in United Kingdom

Salary - £44,075 - £49,282 (Grade 7)

Hours - 37

Contract type - full time

Work Style - Flexible: working from home with minimum 1 day per week in council offices

Are you passionate about harnessing the power of Microsoft 365 to drive digital transformation in local government? We are seeking a talented and motivated Microsoft 365 Developer to join our Digital & IT team. You will play a pivotal role in designing, developing, and implementing innovative solutions that enable the Council to maximise the benefits of its investment in enterprise technologies.

As a subject matter expert, you will work closely with business and technical colleagues, as well as external suppliers, to deliver high quality solutions across the Microsoft 365 ecosystem—including Power Platform, SharePoint, Teams, and Azure. You will be responsible for systems analysis, solution design, development, integration, and quality assurance, ensuring our digital services are robust, efficient, and future ready.

• Act as a subject matter expert on the design, development, and integration of business systems.
• Design, develop, and deliver technical solutions using Microsoft Power Platform, SharePoint, Teams, and related technologies.
• Develop and support bespoke Microsoft 365 applications, interfaces, data migration scripts, business intelligence, and reporting solutions.
• Lead on systems analysis, solution architecture, and implementation planning.
• Collaborate with stakeholders, partners, and suppliers to deliver business requirements.
• Maintain technical documentation and ensure compliance with Council policies and industry standards.
• Troubleshoot and resolve application issues, ensuring service continuity.
• Contribute to the continuous improvement of digital services and IT development processes.

• Strong understanding of enterprise business processes and experience developing with Office 365 services (Exchange, Teams, SharePoint, OneDrive, Azure AD, Microsoft Power Platform) in a local government or similar environment.
• Experience in configuration and development of SharePoint, Teams, and Microsoft Power Platform.
• Proven track record in delivering business process solutions and digital transformation projects.
• Experience in data migration, system configuration, and integration between business applications.
• Degree in a relevant subject or equivalent relevant experience.
• Significant practical and technical training in Microsoft 365, .NET, SQL Server, SharePoint, Teams, Power Platform, and related technologies.
• Excellent analytical, problem-solving, and communication skills.

• Microsoft Certified Technology Specialist (MCTS) or equivalent.
• Experience with PowerShell scripting, Azure development (e.g., Azure Functions), and integration with third‑party applications.
• Knowledge of CI/CD, Azure DevOps, GIT, and Agile methodologies.
• Experience with business intelligence tools, custom workflow and form development, and automation (Power Automate, Azure LogicApps).
• Strong stakeholder engagement and relationship‑building skills.

• Professional, solution‑oriented, and focused on business and customer outcomes.
• Able to provide pragmatic advice and guidance, and build effective working relationships.
• Committed to continuous professional development and service improvement.
• Willing to work flexibly to meet programme needs and service delivery deadlines.

• Flexible working arrangements.
• Opportunities for professional development and training.
• A supportive and inclusive team environment.
• The chance to make a real difference to the lives of Wolverhampton residents, visitors, and businesses.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Should you wish to discuss this opportunity further, please contact mike.allen@wolverhampton.gov.uk.

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and under‑represented groups because we strongly believe in adding value through diversity, inclusion, and equality.

Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We have received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers – we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect – Learn more about the staff equality forums here.

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure – Learn more here.

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2‑5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more – Learn more here.

Job Description and Person Specification