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To technically manage the F&M Product Safety Management system, within our stores restaurants, to manage risk and ensure traceability.
A key requirement of the role is an ability to drive positive changes within the stores and restaurants.
The role will also coordinate and provide quantifiable updates on the technical areas of responsibility.
Key Functional Skills, Knowledge & Behaviors
- Demonstrate good judgement, drive and influence.
- Proactively drive the Technical agenda and take a leadership role in all technical matters.
- Deliver on time every time.
- Provide accurate and timely information.
- Manage cross departmental relationships to ensure delivery of technical requirements.
- Create and deliver long-term sustainable relationships with our supply base.
- Good understanding of Quality management systems and Food Safety management.
- Strong questioning and probing skills to discover issues and verify the accuracy of information, results, and data.
- Ability to drive positive change at supplier locations.
- Demonstrated troubleshooting ability.
- Knowledge of product processing equipment and controls.
- Familiarity with law and regulatory guidelines.
- Effective written and oral communication skills.
- Strong project management skills and ability to prioritise own workload.
- Ability to make timely, consistent and well-balanced decisions.
Specific Role Requirements
Operational Procedures
- Ensure internal operational procedures, COP and Policies manage current known risks to the business.
- Create documents, create a scheduled review process and implement document control.
- Ensure these procedures are trained out to all relevant areas of the business and supply chain.
- Ensure these documents are audited both internally (quarterly) and externally to a predefined risk assessed rota.
- Ensure all areas have in situ access to the Fortnum and Mason operational procedures.
- Ensure compliance to these documents are monitored, trended and reported to the business.
- Ensure DD Paperwork covers all relevant CCPs, provides traceability and covers all external and internal pop-up events (oyster bars, picnic hubs).
- Train staff on how to complete DD paperwork.
- Audit in situ every two weeks, write up, trend and report to the business.
- Ensure all areas have access to the latest version of the paperwork.
Training
- Implement a training schedule and bespoke Fortnum and Mason training that trains out the requirements of F&M operational procedures.
- Provide training for all new F&M staff and monitor compliance as part of the Internal audits.
- Collate signed training records for all operational procedures relevant for each colleague's roles.
- Maintain a quick guide introduction for Product Safety at F&M and keep it updated with all key second languages.
Audits – Internal, External and DD Audits
- Carry out all audits to the schedule and follow up on corrective actions.
- Maintain and keep the internal audit schedule up to date.
- Communicate internal audit results to relevant managers in the weekly and monthly reports.
- Trend internal audit results and close off corrective actions within communicated timescales.
- Conduct external audits to the standards agreed and within the timescales stated in the Supplier assurance policy.
- Maintain and follow the surveillance testing schedule.
- Test all relevant products according to the schedule.
- Write, maintain, and communicate F&M surveillance acceptable standards to suppliers and internal food preparation colleagues.
- Communicate out of specification internal audit results to relevant managers in the weekly and monthly reports.
- Trend surveillance results and action them in a timely manner.
Customer Complaints (Originate store retail and hospitality)
- Log and deal with complaints within agreed timescales.
- Investigate to identify the root cause and implement corrective actions into business policy if required.
- Trend and report on complaints weekly and monthly.
- Investigate as per the F&M complaints policy.
Qualifications
- Scientific degree or equivalent.
- At least 1 year experience in a technical area in either retailing or manufacturing.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
In return, we offer:
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluded bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally