Overview
We are looking for a hardworking, efficient, and eager individual to join our Lettings Division as a Licensing & HMO Consultant, providing an exceptional service to our Landlords and Tenants. This is a fantastic opportunity to join a leading team and learn the role of a Business Support Coordinator in a fast‑paced and growing team. We are looking to recruit a dedicated Licence & HMO Consultant to oversee licensing compliance across both managed and non‑managed residential portfolios. This role will ensure that all licensing obligations are met, and will require monitoring specific licence conditions, coordinating with property managers, and escalating non‑compliance risks.
Responsibilities
- Identify properties requiring HMO or selective licences based on tenancy type and council designation
- Review all incoming licences (managed and non‑managed) to:
- Confirm Knight Frank is not incorrectly listed as managing agent
- Verify occupancy limits and permitted use
- Maintain a centralised licensing tracker with key dates, conditions, and council correspondence
- Notify the relevant local authority when Knight Frank ceases to act as managing agent on a licensed property
- Review licence conditions and flag specific requirements (e.g., fire safety upgrades, waste management plans, amenity standards)
- Assign and monitor completion of actions by property managers within defined timeframes
- Escalate overdue or non‑compliant items to senior management
- Act as the primary contact for local authority licensing teams
- Manage inbound communications via the licensing mailbox and coordinate responses
- Attend council briefings or forums relevant to licensing and HMOs
- Work closely with Front Offices, Property Managers, Lettings Operations, and Compliance to ensure licensing obligations are met
- Provide guidance and clarification on licensing rules and council expectations
- Support onboarding and training for new staff on licensing workflows
- Produce monthly reports on licensing status, outstanding actions, and risk exposure
- Flag high‑risk properties and recommend mitigation strategies
- Contribute to internal audits and policy reviews related to HMO and selective licensing
Qualifications
- Strong understanding of HMO and selective licensing legislation across London and the Home Counties
- Experience in property management, housing compliance, or local authority liaison
- Exceptional attention to detail and time management skills
- Excellent organisational and communication skills
- Ability to interpret licence conditions and translate them into actionable tasks
- Propertymark qualification preferred
- HMO‑specific training or council‑led certification desirable