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Job summary
A luxury care home provider in Keynsham is seeking a Receptionist to manage the front office and ensure a welcoming environment. Responsibilities include greeting visitors, handling calls, and providing excellent customer service. The ideal candidate has customer service experience and proficiency in Microsoft Office. Join a passionate team at a 5-star care home that values collaboration and professional growth.
Benefits
Qualifications
- Demonstrable experience in a Customer Service or Receptionist role.
- Caring, patient, and respectful demeanor.
- Ability to manage diverse and demanding workload.
Responsibilities
- Greeting and directing visitors and family members.
- Answering incoming telephone calls.
- First point of contact for queries.
Skills
Be all you can be with Hamberley
At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.
Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.
Joining us at Meryton Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
- Competitive salary and benefits package
- 28 days holiday (inclusive of Bank Holidays)
- Quality bonus scheme linked to CQC rating
- Workplace pension
- A supportive and collaborative working environment
- Opportunities for professional development and training
- Access to high street discounts via our mobile friendly HapiApp benefits platform
- Free onsite parking available
- Unlimited Refer a Friend Bonus – up to £750 per referral – t&cs apply
- Employee Assistance Programme, occupational health support, and wellbeing services
- Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
- Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and / or directed in a timely manner.
- Answering incoming telephone calls, ensuring calls are documented and / or redirected accordingly.
Could you be part of our team?
- Possess demonstrable experience working within a Customer Service / Receptionist and / or Administrative environment or similar role.
- Proficient in use of Microsoft Office, particularly Word and Excel.
- A caring, patient, and respectful demeanor.
- Excellent attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.
If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Meryton Place is a luxurious care home in Keynsham, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.