Conference & Banqueting Head Waiter

Dorchester Collection; Borough of Runnymede; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel chain in the United Kingdom is seeking a Head Waiter to join their Events Operations team. This role involves managing In Room Dining and Events services, creating a positive team environment, and delivering luxury service across their expansive property. The ideal candidate will have strong communication skills and a commitment to exceptional customer service. Competitive salary and various benefits are offered, including complimentary stays and learning opportunities.

Benefits

Competitive salary + service charge

Complimentary stays with breakfast

50% off at bars and restaurants

£1,000 Refer a friend bonus

World class learning and development opportunities

Social events throughout the year

Free Meals on Duty

Exclusive access to discount platform

Qualifications

• Unique personality and passion for the role.
• Ability to motivate and train team members.
• Ability to remain positive in challenging situations.

Responsibilities

• Manage smooth running of In Room Dining and Events services.
• Create and maintain a constructive team environment.
• Lead team in providing luxury service across the property.

Skills

Team environment creation

Strong communication skills

Customer service ethic

Organization and time management

Job description

Position Overview

Join us as aHead Waiter in our Events Operations team at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

Hereare just some of the great benefits you will receive :

• Competitive salary + service charge
• Complimentary stays with breakfast included in all Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £1,000 Refer a friend bonus scheme; including £200 tax free on their first day
• World class learning and development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000’s of retailers

What you’ll do

• To assist in managing the smooth running of the In Room Dining and Events services following the company standards and procedures.
• Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests’ expectations.
• Lead and coach your team to provide service excellence across the 240 acres of parkland. Provide luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for creating a positive team environment
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• You will have organisation and time management skills to arrange your daily tasks
• You have the ability to remain positive within challenging situations