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Job summary
A hotel recruitment agency is seeking a dedicated Receptionist in Oban, UK. This role involves providing friendly service, maximising revenue, and ensuring guest satisfaction. Ideal candidates should have at least one year of experience in a similar position and excellent communication and organisational skills. The position offers opportunities for career advancement and staff accommodation, fostering growth in a positive working environment.
Benefits
Qualifications
- Minimum one year of experience in a hotel or customer-facing role.
- Ability to manage fast-paced environments effectively.
- Demonstrated proficiency in communication with guests and colleagues.
Responsibilities
- Manage guest check-in/check-out efficiently.
- Maximise room revenue according to guidelines.
- Address and resolve guest complaints promptly.
Skills
Tools
We are currently working with a hotel in Oban for a Receptionist. You will be the face of the business, delivering friendly and efficient service, and ensuring guests are completely satisfied.
This hotel is part of a large independent hotel group, overseeing more than 9, 500 rooms in the portfolio.
- As Receptionist you will stay informed about daily operations such as guest arrivals, departures, and special requests.
- Maximising room revenue according to company guidelines
- Welcome guests quickly and professionally at check-in and check-out, following company standards.
- Identify and meet guest needs during registration or departure.
- Follow policies for handling cash, charges, floats, and tills.
- Maintain up-to-date knowledge about hotel services and the local area to assist guests.
- Attend daily meetings as the Receptionist to keep the team informed and aligned.
- Boost sales through up-selling, special offers, and incentives.
- Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
- Address and resolve guest complaints in a timely manner.
- Operate the telephone system efficiently, adhering to company protocols.
- Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
- At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
- Be able to demonstrate outstanding customer service and organisational skills.
- Ability to make effective decisions in a fast-paced setting.
- Strong communication abilities when interacting with both guests and colleagues.
- Competence in using telephone and computer systems.
- Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.
- A creative and inclusive workplace culture.
- Long-term opportunities for career growth.
- Support for involvement in the community and environmental projects.
- Staff accommodation with ensuite available.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.