Receptionist- Hotel

Yellow 42 Recruitment; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hotel recruitment agency is seeking a dedicated Receptionist in Oban, UK. This role involves providing friendly service, maximising revenue, and ensuring guest satisfaction. Ideal candidates should have at least one year of experience in a similar position and excellent communication and organisational skills. The position offers opportunities for career advancement and staff accommodation, fostering growth in a positive working environment.

Benefits

Creative workplace culture

Long-term career opportunities

Community involvement support

Staff accommodation with ensuite

Qualifications

• Minimum one year of experience in a hotel or customer-facing role.
• Ability to manage fast-paced environments effectively.
• Demonstrated proficiency in communication with guests and colleagues.

Responsibilities

• Manage guest check-in/check-out efficiently.
• Maximise room revenue according to guidelines.
• Address and resolve guest complaints promptly.

Skills

Outstanding customer service

Organisational skills

Effective decision-making

Strong communication

Tools

Reservation systems

Telephone systems

Computer systems

Job description

We are currently working with a hotel in Oban for a Receptionist. You will be the face of the business, delivering friendly and efficient service, and ensuring guests are completely satisfied.

This hotel is part of a large independent hotel group, overseeing more than 9, 500 rooms in the portfolio.

DUTIES

• As Receptionist you will stay informed about daily operations such as guest arrivals, departures, and special requests.
• Maximising room revenue according to company guidelines
• Welcome guests quickly and professionally at check-in and check-out, following company standards.
• Identify and meet guest needs during registration or departure.
• Follow policies for handling cash, charges, floats, and tills.
• Maintain up-to-date knowledge about hotel services and the local area to assist guests.
• Attend daily meetings as the Receptionist to keep the team informed and aligned.
• Boost sales through up-selling, special offers, and incentives.
• Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
• Address and resolve guest complaints in a timely manner.
• Operate the telephone system efficiently, adhering to company protocols.
• Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.

REQUIREMENTS

• At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
• Be able to demonstrate outstanding customer service and organisational skills.
• Ability to make effective decisions in a fast-paced setting.
• Strong communication abilities when interacting with both guests and colleagues.
• Competence in using telephone and computer systems.
• Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.

BENEFITS

• A creative and inclusive workplace culture.
• Long-term opportunities for career growth.
• Support for involvement in the community and environmental projects.
• Staff accommodation with ensuite available.