Assistant Reception Manager

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 30,000; Full time

Job summary

A global hotel chain located in Westminster is seeking an Assistant Reception Manager to oversee Front Office operations, ensuring high standards and excellent customer service. The ideal candidate will have supervisory experience in Guest Services and a focus on maximizing occupancy and upselling hotel services. Offering a salary of up to £29,120, benefits include extensive holiday, career development opportunities, and substantial discounts.

Benefits

28 days paid holiday

Career development programs through Hilton University

Industry-leading Team Member discounts

Wellbeing programs

Free meals on shift

Qualifications

• Previous supervisory experience in hotel or leisure sectors is essential.
• Strong IT skills and the ability to manage customer relationships.
• Excellent leadership abilities to guide the Front Office team.

Responsibilities

• Oversee the Front Office operation ensuring high standards.
• Maximise room occupancy using upselling techniques.
• Monitor and train the Front Office team on standards and policies.

Skills

Supervisory experience in Guest Services

High level of IT proficiency

Leadership and communication skills

Commercial awareness and sales capabilities

Job description

Job Description – Assistant Reception Manager (HOT0BYSM)

Job Number: HOT0BYSM

Work Locations

London Hilton on Park Lane
22 Park Lane
London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five‑star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re‑development of the lobby level, including a brand new restaurant and bar.

Annual salary: up to £29,120 plus upsell

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities
• Industry‑leading Team Member discounts on hotel stays for you, your family and friends
• Wellbeing programmes to help you Thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Recognised as a ‘Great Place to Work’
• Free meals on shift

What will I be doing?

• Assist with overseeing the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Manage staff performance issues in compliance with company policies and procedures
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

• Previous supervisory experience in Guest Services within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office