Nights Receptionist

Heathrow Airport Terminal 5; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Nights Receptionist to provide exceptional customer service, manage guest check-ins and check-outs, and maintain an organized front desk. Candidates should possess strong communication, organizational, and teamwork skills, along with basic computer proficiency. This role offers development opportunities in various hotel departments, contributing to guest satisfaction and experience during their stay.

Benefits

Industry leading training and leadership development

Hotel discounts and up to 50% on food and beverage

Paid breaks

Free staff parking

Access to hotel gym facilities

Staff meals on duty

Qualifications

• Attention to detail is essential to keep guest areas clean and tidy.
• Excellent communication skills, verbal and written, to interact effectively.
• Friendly and welcoming demeanor to handle inquiries and complaints.
• Organizational skills required to manage reservations and workspaces.
• Basic computer skills and experience with hotel management software.

Responsibilities

• Provide exceptional customer service to guests.
• Check guests in and out, handle inquiries and complaints.
• Maintain an organized front desk area.
• Support operations in food and beverage and other areas.
• Ensure guests have an enjoyable and comfortable stay.

Skills

Customer service skills

Attention to detail

Communication skills

Organisational skills

Technical skills

Teamwork

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

What is in it for you

As part of the Hilton Heathrow T5 team you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of

As our Nights Receptinist youll be responsible for providing exceptional customer service to guests including checking them in and out handling inquiries and complaints booking reservations. Youll need to maintain a clean and organised front desk area possess excellent communication and interpersonal skills and be knowledgeable about hotel policies and amenities

As an integral part of night time operations in the hotel your role extends beyond the front desk! Youll be agile in your role and support operations in food and beverage maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

Youll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you

• Attention to detail : its essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean tidy and well-maintained.
• Communication skills : its important that you possess excellent communication skills both verbal and written to effectively communicate with guests and colleagues.
• Customer service skills : You should be friendly welcoming and able to handle guest inquiries and complaints in a professional and courteous manner.
• Organisational skills : its important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Technical skills : A Guest Service Advisor should have basic computer skills including proficiency in Microsoft Office email and internet use. Additionally some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Teamwork : youll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

At Hilton Heathrow T5 we recognise that people are the heart of our business. As a Global leader we are committed to representing our global community and offering everyone A Place to Grow

So click apply today wed love to welcome you to our inclusive team shaping the future of hospitality.

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1