Area General Manager - Vermont

Imprint Hospitality; England; On-site; GBP 59,000 - 75,000; Full time

Job summary

A hospitality management firm in the UK is seeking an experienced Area General Manager to oversee the operations of two hotels in Woodstock, VT. The ideal candidate will lead the General Managers, enhancing guest service and profitability while fostering a collaborative environment. This leadership role requires 3-5 years of experience in hospitality, strong decision-making, and excellent communication skills. You'll be crucial in standardizing operations and ensuring high guest satisfaction while supporting growth within the company.

Qualifications

• 3–5 years of leadership experience with knowledge of hospitality operations.
• Ability to analyze and interpret complex information.
• Strong decision-making skills, able to act independently.

Responsibilities

• Lead and mentor General Managers for operational alignment.
• Oversee guest feedback and online reviews.
• Manage payroll, analyze financial information, and forecast expenditures.

Skills

Leadership experience

Strong multitasking abilities

Excellent communication skills

Time management

Decision-making skills

Job description

Career Opportunities with Imprint Hospitality

A great place to work.

Onsite | Officing out of Woodstock, VT
Leadership Role Over Two Vermont Hotels | Growth-Focused Position

The Area General Manager (Area GM) serves as the primary on-site leader for a flagship property in Woodstock, VT, while also providing direct oversight and operational leadership to a nearby sister hotel. This role is central to shaping the performance, culture, and long-term success of both hotels, with a strategic focus on strengthening operations, developing the local team, and supporting the expansion of Imprint Hospitality’s portfolio in the region.

The Area GM leads and mentors the General Managers at each hotel, ensuring strong alignment, consistent execution, and a shared commitment to exceptional guest service and financial performance. This leader fosters a collaborative, service-oriented environment; sets high operational standards; and ensures both hotels operate efficiently, profitably, and in accordance with Imprint’s values. The Area GM partners closely with Imprint’s corporate team on budgeting, marketing, revenue strategy, and operational planning, with an overarching goal of enhancing customer loyalty, elevating reputation, and delivering strong returns for owners and investors.

Duties & Responsibilities

• Report to Imprint Hospitality on the management and performance of both hotels and communicate with hotel owners as needed.
• Provide leadership, coaching, and oversight to the General Managers at each property, ensuring strong operational alignment, collaborative problem‑solving, and consistent execution of brand standards.
• Lead all People Resources efforts to attract, retain, and motivate employees. Hire, train, schedule, develop, empower, coach, counsel, conduct performance reviews, resolve problems, maintain open communication channels, discipline, and terminate as appropriate.
• Cultivate an environment where guests experience exceptional, memorable service. Ensure that all team members are trained and held accountable for delivering outstanding hospitality.
• Conduct regular inspections of guest rooms, public areas, back‑of‑house spaces, and event areas. Create detailed follow‑up lists and ensure timely execution by housekeeping, maintenance, and operating departments.
• Model and reinforce friendly, courteous, guest‑focused service. Establish clear guest service standards for all departments and conduct periodic reviews to identify issues and corrective actions.
• Oversee the management of all guest feedback and online reviews, ensuring timely, appropriate responses and actionable follow‑up to address root causes.
• Supervise work at all levels, including front office, housekeeping, laundry, and maintenance, to ensure efficiency, completion, and adherence to quality standards.
• Manage payroll and expenses; analyze financial information; and monitor sales, room inventory, market conditions, and profitability.
• Lead monthly forecasting of staffing and operating expenditures. Provide direction to align business planning with forecasted sales and cost expectations.
• Review monthly financial statements to identify issues, maintain budget alignment, and plan future business. Approve all “other expense” category purchases and regularly assess major expenses to ensure responsible spending.
• Evaluate market mix and take proactive steps to position each hotel for increased business. Participate in sales efforts and solicitation of key accounts.
• Manage labor across properties to meet approved staffing and budgetary guidelines.
• Partner with leadership to develop and implement an efficient, intuitive marketing strategy to promote both hotels.
• Support revenue management efforts, including rate management, OTA updates, availability alignment, and inventory accuracy across systems.
• Oversee vendor relationships to ensure cost‑effective purchasing and appropriate inventory levels.
• Direct and support all maintenance and capital improvement programs, including staff oversight, equipment needs, and ongoing preventative maintenance.
• Ensure the maintenance and sanitation of all hotel areas to protect assets, comply with regulations, and maintain high guest satisfaction.
• Conduct regular property inspections to enforce strict health, safety, and brand standards.
• Lead and promote a comprehensive accident and safety prevention program to minimize risk and liability.
• Ensure General Managers submit weekly and monthly operational reports documenting events, trends, and notable activity.
• Assist with special projects, task‑force support, and shift coverage when necessary.
• Represent each hotel in the local community and foster strong relationships with community partners, positioning the hotels as engaged and supportive corporate citizens.
• Immediately address and remedy any unsafe conditions.
• Provide assistance across departments to contribute to the best overall performance of each hotel.
• Perform other duties as assigned.

You are

• Committed to excellence
• Transparent
• Courageous
• Intentional
• Competitive
• Creative
• Dynamic
• Nimble
• Engaging
• Fun
• Detail Orientated
• Lift, push, pull, and carry up to 50 pounds.
• Frequently bend and kneel to perform inspections.
• Respond quickly to emergencies. 100% mobility required.
• Stand continuously and climb stairs for approximately 40% of an 8‑hour shift.
• Visually inspect the interior and exterior of the hotels.

You have

• 3–5 years of leadership experience with solid knowledge of hospitality operations and business management.
• Strong multi‑tasking, planning, prioritization, and time‑management abilities.
• The ability to study, analyze, and interpret complex information in order to improve existing practices or develop new approaches.
• Strong decision‑making skills with the capability to act independently while keeping the VP of Operations informed.
• Highly developed communication skills, with the ability to negotiate, influence, and engage with employees, guests, and corporate clients.
• Excellent verbal and written communication skills for clear interaction with owners, guests, and team members.
• Strong literacy skills necessary for preparing reports, policies, and procedures.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

About Imprint Hospitality

We are a privately owned hospitality company focused on acquiring and managing small to mid‑sized, independently branded hotels in destinations we love. We currently manage and/or asset‑manage thirteen properties and many more planned. Our culture is rooted in purpose and guided by principles from EOS, Patrick Lencioni, and the Growth Mindset. We lead with integrity, collaborate with intention, and grow with curiosity.

Our mission is to leave a positive Imprint—on the communities we serve, the people we work with, and the owners who trust us with their investments. We care deeply, act ethically, and use our expertise to drive continuous improvement. We value balance, flexibility, and fun, and we’re passionate about the places we operate. As we enter an exciting phase of growth, we’re looking for leaders who share our values and want to grow with us.

Application Instructions

Please submit a cover letter with your application.