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Job summary
A private healthcare provider in Bolton is looking for an administrator to manage patient services and ensure a smooth administrative process. Candidates should have GCSEs in Maths and English and previous experience in a healthcare setting. This role involves handling patient queries and managing referrals within specified timelines. A competitive hourly rate is offered.
Qualifications
- GCSE Maths and English at grades A to C or equivalent functional skills level 2.
- Experience in a private healthcare environment is preferred.
Responsibilities
- Manage administrative process for patients throughout their journey.
- Follow best practice process maps for efficient service.
- Handle patient queries professionally.
- Serve as first point of contact for all attendees.
- Manage referrals from the Referral Management Centre.
Skills
Applicants should meet the following criteria:
- Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
- Proficient in the use of a PC, including the use of software and systems
- Basic financial awareness
- Previous administration experience in a private healthcare environment
- To contribute to the smooth running of the patient administrative process throughout the patient journey
- Ensure the CHG best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff
- All patient queries are dealt with efficiently and professionally
- First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
- Day to day management of the referrals from the Referral Management Centre, including triage and adherence to the 18 week Referral to Treatment within set timescales and management of SPOT contract patients
Circle Health Group Healthcare offers a competitive hourly rate.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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