GP Reception Care Navigator

SSP Health; Wigan; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in the UK is looking for a compassionate Care Navigator. The role involves assisting patients in navigating the healthcare system, scheduling appointments, and maintaining patient records. The ideal candidate should possess excellent organizational skills and effective communication abilities, with prior experience in a clinical setting. This position offers an opportunity to contribute to quality patient care in a supportive environment.

Qualifications

• Experience of working in a clinical/NHS setting.
• Experience working in primary care.
• Experience working with EMIS clinical system.

Responsibilities

• Serve as the primary point of contact for patients.
• Assist with scheduling appointments and managing calendars.
• Maintain accurate patient records through data entry.

Skills

Proficient in Emis clinical system

Excellent organisational skills

Strong telephone etiquette

Education

GCSE grade A to C in English and Maths

Qualification in business administration

Qualification in customer service

Job description

OverviewWe are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional customer service.

Duties

• Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their healthcare journey.
• Assist with scheduling appointments and managing calendars to ensure timely access to care.
• Maintain accurate patient records through data entry, filing, and documentation management.
• Provide front desk support, including managing multi-line phone systems and greeting patients with professionalism.
• Collaborate with healthcare providers to coordinate care plans and follow-up services.
• Ensure compliance with office management protocols while maintaining a welcoming environment for patients.
• Support administrative functions such as clerical tasks, customer support, and general office duties as needed.

Skills

• Proficient in Emis clinical system
• Excellent organisational skills with the ability to manage multiple tasks efficiently.
• Previous experience as a medical receptionist is preferred
• Demonstrated proficiency in time management and phone etiquette to handle patient interactions effectively.

Main duties of the job

GENERALADMINISTRATION

Initiating contact with andresponding to requests from patients, other team member and associatedhealthcare agencies and providers. Processing and distributing incoming and outgoing mail. Providing clericalassistance to practice staff as required, including word/data processing,filing, photocopying, and scanning. Cover sickness/annual leaveand work reasonable overtime when required, including some weekends. Undertake statutory andmandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancelappointments and recalls ensuring sufficient information is recorded toretrieve medical record. Deal with home visit requests, carefully noting all details. Arrange transport to hospital appointments for houseboundpatients. Care navigate effectively using protocols, training and tools provided. Operate modern general practice model as per training training provided

MEDICAL RECORDS MANAGEMENT

Ensurethat all records are accurately compiled in advance for each consultingsession. Retrieveand refile records as required, ensuring that strict alphabetical order isadhered to. Ensurecorrespondence, reports, results, etc., are filed in correct record. Ensurerecords are kept neat and tidy and in good repair with all necessaryinformation recorded correctly on the outer cover.

About us

Our team is the most important part of the culture here at Ince surgery, staff wellbeing is a priority and staff feel valued and appreciated.

Atmosphere is always professional, calm and happy and both staff and patients benefit from this.

Job responsibilities

Weare looking to appoint a Receptionist/Administrator AKA Care Navigator to join our busy GPpractices, who will be the first point of contact for arranging patientclinics, liaising with clinical and admin staff together with patients, as wellas carrying out general office management tasks. You will have a good telephonemanner and experience of booking appointments proving strong organisational skills.

Youwill be responsible for the arrangement of clinics, liaising with clinical andadmin staff together with patients. You will manage general administrativeduties within the practices and work with our established processes, policiesand procedures to provide a comprehensive high quality service and dealefficiently and courteously with patient enquiries and bookings.

Youwill have excellent communication skills, a compassionate and friendly naturewho can operate in a busy, demanding environment with a range of people and professions,as you will be working in our clinical and administration teams.

Yourregular duties in this role will be dealing with telephone, face to face andelectronic enquiries, booking and/or amending patient appointments and homevisits, contacting patients to provide information from the clinical team andassisting patients to access our services and those available in the widercommunity.

Thisrole is ideal for someone who is highly organised and an effective communicatorwho can provide a professional and warm welcome to our patients, ensuring everycontact is of the highest quality.

ITskills are essential, as you will be regularly creating searches, data inputand monitoring our achievements and progress against national, local, andinternal targets.

Person Specification

Experience

• Experience of working in a clinical/NHS setting
• Experience working in primary care
• Experience working with EMIS clinical system

Qualifications

• GCSE grade A to C in English and Maths
• Qualification in business administration
• Qualification in customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.