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IT Support Engineer
Job summary
A Managed Service Provider in Tamworth is looking for an IT Support Engineer offering a salary of up to £30K plus overtime. The ideal candidate should have a solid understanding of Windows and Office 365. The company promotes a supportive and innovative environment with opportunities for career growth.
Benefits
Qualifications
- Strong basis knowledge in Windows 7/10, Office 365, Exchange, Active Directory.
- Experience with remote support tools and resolving incidents efficiently.
- Prior experience in a Managed Service Desk environment is beneficial.
Responsibilities
- Provide IT support and technical assistance to clients.
- Liaise with 3rd party suppliers ensuring SLAs are met.
- Resolve incidents quickly using remote support tools.
- Assist with Windows operating systems and Office 365.
Skills
IT Support Engineer - up to 30K + 2x Overtime - Tamworth
An exciting new opportunity has become available for an IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.
We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.
- Provide IT support and technical assistance to clients as part of a Managed Service Desk environment
- Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
- Resolve incidents quickly using remote support tools
- Assist with Windows operating systems and Office 365 email solutions
- Support Exchange mailbox management (Exchange 2007/2010/2013/2016)
- Manage Active Directory users/computers
- Support basic client-side networking and hardware issues (HP and Dell)
- Collaborate with team members to deliver a high level of customer service
- Strong basis knowledge in Windows 7/10, Office 365, Exchange, Active Directory
- Experience with remote support tools and resolving incidents efficiently
- Prior experience in a Managed Service Desk environment is beneficial
- Self-motivated, good communicator with problem-solving abilities and organisational skills
Up to 30K salary with 2x overtime. Apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further details.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.