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Foreman à Grande-Bretagne

Aftersales Support Manager: SLA Leader & Coach

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Sur place
GBP 80 000 - 100 000
Il y a 30+ jours
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Aftersales Support Manager: SLA Leader & Coach
Team One UK recruitment
Crawley
Sur place
GBP 80 000 - 100 000
Plein temps
Il y a 30+ jours

Résumé du poste

A leading recruitment agency in Crawley is seeking an experienced Aftersales Support Manager to lead a dedicated team. The role involves driving service excellence and managing complex customer support issues. The ideal candidate will have proven leadership skills and experience in an SLA environment, with responsibilities including coaching, managing performance metrics, and ensuring top-notch service delivery. Benefits include a competitive salary, company pension, and health programs.

Prestations

Company Pension
Health & Wellbeing Programme
Free Parking
Employee Discount
Company Events

Qualifications

  • Proven experience (5 years preferred) managing Customer Support or aftersales teams within an SLA-driven environment.
  • Flexibility and availability to provide out-of-hours and weekend support.

Responsabilités

  • Provide leadership, coaching, and people management to the Aftersales Support Team.
  • Manage complex issues with a calm, solution-focused approach.
  • Drive continuous improvement initiatives to enhance service quality.
  • Track team performance against Key Performance Indicators.
  • Ensure seamless service delivery for both reactive and planned maintenance.

Connaissances

Leadership
Customer relationship management
Communication
Analytical skills
Description du poste
A leading recruitment agency in Crawley is seeking an experienced Aftersales Support Manager to lead a dedicated team. The role involves driving service excellence and managing complex customer support issues. The ideal candidate will have proven leadership skills and experience in an SLA environment, with responsibilities including coaching, managing performance metrics, and ensuring top-notch service delivery. Benefits include a competitive salary, company pension, and health programs.

* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.