Aftersales Support Manager: SLA Leader & Coach

Team One UK recruitment; Crawley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Crawley is seeking an experienced Aftersales Support Manager to lead a dedicated team. The role involves driving service excellence and managing complex customer support issues. The ideal candidate will have proven leadership skills and experience in an SLA environment, with responsibilities including coaching, managing performance metrics, and ensuring top-notch service delivery. Benefits include a competitive salary, company pension, and health programs.

Benefits

Company Pension

Health & Wellbeing Programme

Free Parking

Employee Discount

Company Events

Qualifications

• Proven experience (5 years preferred) managing Customer Support or aftersales teams within an SLA-driven environment.
• Flexibility and availability to provide out-of-hours and weekend support.

Responsibilities

• Provide leadership, coaching, and people management to the Aftersales Support Team.
• Manage complex issues with a calm, solution-focused approach.
• Drive continuous improvement initiatives to enhance service quality.
• Track team performance against Key Performance Indicators.
• Ensure seamless service delivery for both reactive and planned maintenance.

Skills

Leadership

Customer relationship management

Communication

Analytical skills

Job description

A leading recruitment agency in Crawley is seeking an experienced Aftersales Support Manager to lead a dedicated team. The role involves driving service excellence and managing complex customer support issues. The ideal candidate will have proven leadership skills and experience in an SLA environment, with responsibilities including coaching, managing performance metrics, and ensuring top-notch service delivery. Benefits include a competitive salary, company pension, and health programs.