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Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.

Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world’s biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.

Our team is committed to providing the best experience and service for all of our visitors.

‘The Best Times Are Here, The Best People Are Here’ at Coventry Building Society Arena.

OVERVIEW

1. To work within the Event Management Team achieving successful delivery of Conference and Meeting Business at the Coventry Building Society Arena.
2. To enhance the standard of events and increase the incremental sales spend of the event.
3. Proactively working with organisers to achieve a successful event for both the organisers and the venue.
4. To operate and maintain the venue booking system (iVvy), produce detailed Event Banqueting Orders ensuring the highest standards of accuracy within a set time scale for customers, staff and management information.
5. Collecting all event feedback from clients post event to achieve successful rebooking of future events.
6. Liaise with clients to create detailed Event Banqueting Orders for both Clients and Venue Operational Teams.
7. Providing Venue, Contractor and Partner Information to clients to help with the smooth running of the Conference or Meeting.
8. Liaise with onsite and offsite contractors arranging additional services for clients and drive incremental revenue.
9. Accurately process all documentation and correspondence in a timely manner.
10. Attend pre-event client and contractor meetings to obtain final event details for venue operational teams.
11. Ensure all event documentation is signed off by both client and contractors and submitted to venue teams within agreed venue timelines.
12. Work with the Health and Safety Manager to ensure that all H&S Documentation is completed and submitted within set timelines.
13. Liaise regularly with operational departments to ensure clients' expectations and requirements are met.
14. Ensure detailed P&Ls are produced for all events over £10,000.00, achieving set profit percentages.
15. Represent the department professionally to clients, suppliers and internal colleagues.
16. Gather post event feedback from events and circulate to relevant departments.
17. Attend weekly operational function sheet meetings, event planning meetings and monthly exhibition internal meetings.
18. Manage client accounts to increase business growth and re-booking of events.
19. Perform any other duties deemed reasonable for the role.

• Demonstrate a professional approach which generates credibility and confidence in others.
• Possess a customer service ethic with a strong client and customer focus.
• Be confident and assertive with a self-motivated approach and flexible attitude.
• Possess the ability to overcome obstacles to solve problems to achieve results.
• The ability to work with little supervision and manage time and priorities accordingly.
• Possess a personal commitment to continuous self-development.
• The flexibility to work outside normal office hours and cover event days where required, including weekends and public holidays.
• Previous Event Management Experience within a Conference and Banqueting Environment.

• Excellent written, interpersonal skills and general administration skills.
• Effective team working skills and the ability to work independently using own initiative.
• Ability to work quickly and efficiently.
• Ability to meet deadlines and excellent organisational skills.
• Flexibility in working hours, prepared to adapt to deadlines dictated by events, especially around key dates.

Onsite free parking.

Subsidised canteen.

Working 5 days in 7 per week, including weekends and events subject to event timetable.