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IT Service Manager
Résumé du poste
A public sector organisation in Birmingham is seeking an experienced IT Service Manager to join the IT Platforms and Operations team. This role will focus on delivering stable, high-performing IT services across several platforms. Candidates should possess strong ITIL knowledge and solid experience with Service Now, along with the ability to manage supplier performance. Competitive rates will be offered based on experience.
Responsabilités
- Manage end to end IT services using ITIL best practice.
- Oversee incident, problem, change, event and request management.
- Use Service Now to identify trends and prevent issues.
- Drive continual service improvement with clear and measurable outcomes.
- Manage supplier performance across large partners and smaller software vendors.
- Produce accurate reports that give assurance on service health and performance.
- Maintain service processes, documentation and knowledge articles.
Connaissances
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IT Service Manager
Birmingham, three days on site
Permanent
We are supporting a public sector organisation in hiring an experienced IT Service Manager to join the IT Platforms and Operations team. The role focuses on delivering stable, high performing IT services across several platforms in a multi supplier environment.
- Manage end to end IT services using ITIL best practice
- Oversee incident, problem, change, event and request management
- Use Service Now to identify trends and prevent issues
- Drive continual service improvement with clear and measurable outcomes
- Manage supplier performance across large partners and smaller software vendors
- Produce accurate reports that give assurance on service health and performance
- Maintain service processes, documentation and knowledge articles
- Strong ITIL knowledge
- Solid Service Now experience
- Background managing multiple services or platforms
- Confidence working across multi supplier or service integrator models
- Ability to analyse data and improve processes
- Experience managing SLAs and performance metrics
- Strong communication and stakeholder management skills
Rates depend on experience and client requirements
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.