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As a member of the Infrastructure Project team, the post holder will provide ICT technical support (2nd line) to users throughout the Trust focusing on Desktop issues (including printing) with a broad awareness of other areas such as server and network issues. They are expected to resolve incidents or problems escalated to them by the Service Desk and may be asked to resolve Severity level 1 incidents under the direction of the Senior Technical Project Manager.

The post requires excellent communication, problem solving and customer‑facing skills to manage an incident to resolution, working with other ICT support resources and third‑party suppliers to completion where necessary. This role is highly visible to staff across the Trust and is often the "face" of IT.

• Provide 2nd line ICT support for desktop, print and related issues.
• Escalate and resolve incidents escalated from the Service Desk.
• Triage Severity level 1 incidents under guidance of Senior Technical Project Manager.
• Collaborate with ICT resources and third‑party suppliers to resolve complex problems.
• Maintain high customer service standards and act as the visible face of IT across the Trust.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country; provides full range of services including a hyper‑acute stroke unit and a hyper‑acute rehabilitation unit.
• St Mark's Hospital: internationally renowned specialist centre for bowel disease.
• Ealing Hospital: busy district general hospital providing a range of clinical services and a 24/7 emergency department.
• Central Middlesex Hospital: planned care site hosting surgical and outpatient services and collocated with an urgent care centre.

• Honesty
• Equity
• Accountability
• Respect
• Teamwork

• Degree level or equivalent technical qualification (e.g., Microsoft MCP, Cisco CCNA) or qualified by experience.

• Significant experience working in an ICT Service Management environment.
• Significant experience using a Service Desk application for incident management.
• Sound knowledge of Windows, Active Directory, Microsoft Office 365, NHSmail & Microsoft Outlook, anti‑virus software (e.g., McAfee), networking standards (TCP/IP, BitLocker), HP printers.

• Active and extensive problem‑solving and analytical skills.
• Ability to communicate complex technical issues to a non-technical audience.
• Ability to work independently under tight deadlines, prioritising workload effectively.

London North West University Healthcare NHS Trust is a university teaching NHS trust that offers flexible working arrangements, supports staff with training and development, and commits to safeguarding and promoting welfare of patients, carers and staff. The Trust also promotes diversity and actively encourages applications from BME candidates.

Applicants will be checked for suitability and, if hiring, will undergo regular criminal record checks following the Rehabilitation of Offenders Act 1974 as required. The Trust is an equal opportunity employer and encourages applications from members of BME communities.

Documents to download: Project Engineer (PDF, 440.4 KB), Guidance for applying (PDF, 914.7 KB), HEART values (PDF, 158.5 KB). Please proceed to the Apply Button to submit your application. Energy Jobline wishes you success in your next career move.