Customer Service & IT Coordinator

Bath & West Community Energy; Bath; On-site; GBP 31,000; Full time

Job summary

A not-for-profit community business in the UK is seeking a Customer Service & IT Coordinator. You will serve as the first point of contact for customer inquiries, providing empathetic support and maintaining digital records. The ideal candidate will have experience in customer service, be confident with digital tools, and align with the organization’s community-focused mission. This position offers a salary of £31,000 and an opportunity to positively impact the community.

Qualifications

• Experience in customer-facing roles.
• Confidence using digital tools and learning new systems.
• Alignment with BWCE's community-focused mission.

Responsibilities

• Deliver outstanding customer service by phone, email and online.
• Support Home Energy enquiries and customer journeys.
• Maintain CRM records and booking processes.
• Help improve digital workflows and reduce manual tasks.

Skills

Customer service experience

Digital tool proficiency

Excellent communication

Organisational skills

Empathy

Tools

MS365

SharePoint

SenseHR

Job description

PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Customer Service & IT Coordinator Summary : Bath & West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty. We re looking for a friendly, organised and digitally confident Customer Service & IT Coordinator to join our growing team. You ll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You ll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE. This isn t a technical IT role - it s ideal for someone who enjoys helping people, solving problems and making things run smoothly. Your tasks :

• Deliver outstanding customer service by phone, email and online
• Support Home Energy enquiries and customer journeys
• Maintain CRM records and booking processes
• Provide light-touch support with digital tools (MS365, SharePoint, SenseHR)
• Help improve digital workflows and reduce manual tasks

You ll bring :

• Experience in customer-facing roles
• Confidence using digital tools and learning new systems
• Excellent communication and organisation
• A calm, empathetic approach
• Alignment with BWCE s community-focused mission

To apply, please complete our application form and equality and diversity monitoring form and send to info(A)bwce.coop Closing date : 19th January Salary : £31,000

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