Digital Project Manager jobs in United Kingdom

PROJECT MANAGER - Client Success & Commercial Growth

Join a fast-evolving, high-performing SaaS organisation that delivers a cutting-edge, cloud-based employee health platform. This solution enables companies to manage, monitor, and act on employee health and wellbeing data at scale — enhancing productivity and compliance. With almost zero client attrition, a premium product suite, and a stellar reputation for service, this company is entering an exciting new phase of growth. As part of this next chapter, they're seeking a dynamic Project Manager who combines delivery excellence with commercial awareness and a passion for long-term client success.

This role isn’t just about delivering projects — it’s about building trusted partnerships with major enterprise clients and helping them unlock the full value of the SaaS platform. As a key interface between internal teams and customers, you'll not only ensure successful implementations but also spot opportunities to grow key accounts through deeper product adoption and strategic expansion.

You'll be client-facing, commercially minded, and confident in managing large, sometimes global, enterprise customers.

• Lead the end-to-end delivery of small, medium, and large-scale projects (Client Implementation, Business Change, Product Development)
• Own project success — from initial scoping through planning, resourcing, and delivery, to closure
• Collaborate with Account Management, the CEO, and Operations to define and refine project objectives and budgets
• Build and maintain comprehensive project plans, managing internal and external expectations
• Conduct regular monthly client success meetings with key accounts to track value delivery, system usage, and satisfaction
• Use these client interactions to identify potential areas for account growth, including:
  • Expanding into new business areas
  • Suggesting additional modules or custom development
  • Aligning future roadmaps with client objectives
• Convert client ideas and feedback into tangible project proposals and scopes — collaborating with technical and commercial teams
• Act as the commercial conscience of the delivery team — recognising when a client challenge presents an opportunity
• Build deep and trusted relationships using nurturing, strategic communication
• Support and mentor a small team of Project Managers to share best practices and enhance internal capability
• Maintain diligent documentation and reporting, including weekly internal updates and adherence to gated project governance
• Ensure timely invoicing, change control, and resource tracking
• Act as a positive ambassador for innovation and improvement within the PM function

• Essential:
• Proven experience managing client-facing projects in a software or SaaS setting
• A background in delivering complex multi-stakeholder projects end-to-end
• Excellent communication skills — written, verbal, and interpersonal
• The ability to spot commercial potential within existing accounts and translate that into viable projects
• Experience in client development or key account nurturing, even if not in a formal sales role
• Confident running monthly success meetings with senior stakeholders in enterprise environments
• Experience across both Agile and Waterfall delivery models
• High emotional intelligence and a nurturing communication style that builds lasting trust
• Experience mentoring or coaching other PMs
• Strong attention to detail and a naturally process-driven mindset
• Comfortable juggling multiple priorities in a dynamic, fast-paced environment
• Desirable:
• PRINCE2, PMP or similar certification
• Familiarity with SaaS platforms focused on HR, health, or employee engagement
• Experience with Celoxis or similar PM tools
• Previous exposure to global enterprise environments and multi-region delivery

This is the ideal role for a strategic, delivery-focused PM who enjoys solving problems, growing relationships, and creating lasting value — not just completing tasks. You'll have real freedom to shape your accounts and build commercially meaningful client partnerships, all while working with a talented, forward-thinking team