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Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always‑on service and expertise with best‑in‑class tools and automation to deliver technology when and how our customers need it.

As a ServiceNow Developer at Rackspace Technology, you will play a pivotal role in designing, developing, and maintaining applications and workflows within the ServiceNow platform. This position is crucial for optimizing business processes, improving efficiency, and enhancing the overall user experience within organizations.

You will be one of the technical design leads for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

• Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace’s cloud solutions.
• Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer’s cloud infrastructure.
• Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.
• Write and maintain server‑side and client‑side scripts (JavaScript) to enhance and customize ServiceNow functionality in alignment with the technological ecosystem.
• Create user‑friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace’s clients for a positive end‑user experience.
• Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace’s cloud services.
• Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency of cloud solutions.
• Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace’s documentation standards.
• Stay updated with ServiceNow releases and apply platform upgrades and enhancements.
• Adhere to ServiceNow best practices, governance, and security standards.
• Provide training and support to end‑users and administrators, ensuring effective use of the ServiceNow platform.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred.
• Configuration Management Experience (CMDB data model and relationships).
• ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub).
• Strong knowledge of the ServiceNow platform, its architecture, and modules.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ITSM, ITIL, and knowledge of IT service management processes.
• Ability to work independently, as well as collaboratively in a team environment.
• Strong problem‑solving and communication skills.
• Experience with service mapping, business rules, and service catalogue development is a plus.

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end‑to‑end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world‑class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.