Demand Planner à United States

Engineering and Maintenance Scheduler - Maidstone - Up to 30k - Permanent

My client is currently recruiting for an experienced Engineering and FM Scheduler to join their team based in Maidstone, Kent.

Working hours: Monday to Friday, 8:00 - 17:00, full-time in the office.

1. Allocate jobs to in-house engineers based on their skills, availability, and location.
2. Liaise with the Helpdesk Manager and send engineers to roles to complete and close down jobs when completed.
3. Collaborate closely with the Subcontractor Planner to ensure in-house resource prioritization and escalate to subcontractors when required.
4. Adjust schedules to accommodate urgent callouts, absences, or shifting priorities.
5. Ensure all job details, access arrangements, permits, and RAMS are in place.
6. Monitor engineer first-time fix rates and escalate when needed.
7. Monitor engineers' diaries throughout the day to ensure jobs are completed on time.
8. Customer & Stakeholder Communication:

• Book jobs with customers, confirm attendance and appointments.
• Keep customers informed about changes, delays, or re-scheduling.
• Answer incoming calls and respond to emails.
• Act as a point of contact for customers and engineers for job-related queries.

• Place and track orders for parts and materials required for reactive jobs.
• Coordinate delivery schedules for timely arrival at job sites or with engineers.
• Communicate with engineers to confirm part requirements and delivery details.
• Handle discrepancies, delays, or issues with suppliers or deliveries, escalating when necessary.
• Liaise with Quotes & Procurement Coordinator regarding supplier performance.