Defence-Jobs in USA

Technical Service Manager — Government & Defence Satellite Communications

Location: Redhill (office-based for first 6 months; must be commutable)
Salary: £45,000–£52,000 + benefits
Clearance: Must hold, or be eligible to obtain, DV clearance

You’ll own and drive all UK Government support cases across Commercial Satellite Communication Services (CSCS), ensuring SLAs/KPIs are consistently met or exceeded.

You’ll coordinate multi-disciplinary resolver groups, brief senior stakeholders, and keep cases moving to timely resolution. You’ll also shape support processes, documentation, and training, and help launch new UK Government services into BAU.

• Take end-to-end ownership of UK Government support cases, coordinating internal resolver groups and ensuring effective resolution and customer satisfaction.
• Provide internal briefings to senior management on status and plans; manage MOD escalations
• Plan and manage field service visits (logistics, equipment/spares, commercial arrangements), liaising with external MoD stakeholders when required.
• Create and maintain support documentation; track trends via the ticketing system and lead improvement programmes.
• Ensure accurate configuration capture (e.g., Secure Insight) and support minor projects (support/obsolescence).
• Train 1st/2nd line teams and assist with onboarding of Field Service Engineers.
• Collaborate closely with MOD System Engineering/Project teams; provide confident, professional technical engagement with the Government customer

• Ex-Royal Navy (CIS/WE Comms) at Senior Rate level (or equivalent), with hands-on experience of naval comms equipment relevant to commercial/military SATCOM support and experience managing junior personnel.
• Ability to hold DV clearance (current or eligible).
• Royal Navy technical comms experience across COMSAT, MILSAT, MNE, and message handling; understanding of wider MOD networks across land and sea.
• Strong technical grounding in electrical/electronic systems, IT networking, and satellite communications.
• Proven ownership mindset—prioritisation, independent decision-making, and driving cases to closure under pressure; excellent customer communication.
• Commutable to Redhill; fully onsite for the first 6 months (probation). (From brief)

• ITIL understanding/exposure.
• Experience with ticketing/monitoring tools and configuration control practices
• Flexibility to travel as required.

To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply.

Elvis Eckardt