Membership Liaison Adviser

The Veterinary Defence Society; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading veterinary support organization is looking for a Membership Liaison Adviser to enhance member engagement and manage inquiries. This full-time position requires MRCVS with extensive veterinary experience. The role offers hybrid working and various employee benefits including private medical insurance, life insurance, and a competitive salary.

Benefits

Life Insurance

Hybrid working

Private Medical Insurance

30 days holiday plus bank holidays

Non-Contributory Company Pension

Qualifications

• At least 10 years’ experience with knowledge of UK and/or Irish veterinary markets.
• Excellent interpersonal skills and communication.
• Proven team player with project management capabilities.

Responsibilities

• Manage communication with members and handle queries.
• Promote VDS services to increase member engagement.
• Organize events and focus groups.

Education

MRCVS

Job description

A great opportunity has arisen to join our Membership Department as Membership Liaison Adviser reporting into the Director of Membership.

This is a full-time role although part-time may be considered for exceptional candidates. Please advise in your application if you would prefer a full or part-time position.

Key Responsibilities

• Dealing professionally and competently with members and their Policy queries
• Presenting and promoting our range of services to new and potential members to increase engagement, awareness and take up
• Supporting the membership administrators through the provision of training and advice in areas such as, Policy coverage, account management and credit control
• Promoting and projecting the benefits of VDS membership in talks to member groups and at Congresses
• Planning, management and implementation of VDS projects
• Attending and contributing to meetings and work of the Underwriting Group
• Liaison and support of other departments including IT, marketing, risk and compliance, finance and claims and VetSafe
• Ensuring the VDS is fully appraised of issues affecting the UK and Irish veterinary and veterinary nursing professions by organising events, focus groups and surveys of members
• Managing university accounts and student relationships including the VDS Student Club
• Managing relationships with recent graduate members including our recent graduate hub, sponsorship of the Young Vet Network and recent graduate event

Requirements needed for the Membership Liaison Adviser

You will be:

• MRCVS with at least 10 years’ experience and an excellent understanding of the UK and/ or Irish veterinary markets and the challenges currently faced by veterinary professionals
• A people person with excellent networks within the veterinary professions and enthusiasm to develop more
• A highly skilled communicator with exceptional interpersonal skills
• A confident public speaker
• A proven team player capable of managing projects and teams
• A highly organised motivated self-starter
• Ability to be flexible and work in various locations across the UK and Ireland
• Dependable, reliable and honest

Additional Desirable Skills

Whilst desirable these are not a set requirement.

• Strong writing skills with an ability to write clearly and persuasively in marketing and communication materials for our members
• Experience in farm and/ or equine veterinary work

What are we offering?

• Life Insurance
• EAP Scheme – with face-to-face sessions if required, 24/7 phone line
• Hybrid working (Hybrid although if you wish to work in the office you can do)
• A competitive salary
• Private Medical Insurance, including full cancer and mental health care
• Cashplan, giving you allowances for optical (£175), dental (£175), physiotherapists etc – With Simplyhealth
• Finance Wellbeing Advice
• Salary Sacrifice Schemes – Green Car Scheme, Holiday purchase, Cycle to Work, Grocery and Childcare
• Shopping and Gym Discounts Optical Scheme - Eye test and glasses amount either through the Cashplan or Specsavers
• 30 days holiday – plus all bank holidays
• Charity/Volunteering Day off
• Non-Contributory Company Pension – 10% with Aviva (can salary sacrifice)
• Menopause Support
• Enhanced Maternity Pay
• Enhanced Paternity Pay/Leave
• Parental Pay
• Great working team environment
• Various social activities throughout the year

And finally, a great place to have a fulfilling and stimulating career

At the Veterinary Defence Society, we are committed to equality, diversity and inclusion. We ensure that job standards are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, or any other protected characteristic, or social status.

As part the recruitment process, The Veterinary Defence Society collects and processes personal data relating to applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

Please view our Privacy Notice for details on how we will treat your data.

This role is subject to a satisfactory DBS.