Customer Success jobs in United Kingdom

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

Canary is at the forefront of providing AI-powered technology solutions to the hospitality industry. Our mission is to help hotels modernize operations, enhance guest experiences, and drive business results through intuitive, digital-first products. Our innovative platform is trusted by hotels worldwide for its ability to streamline operations and improve guest satisfaction.

We are looking for a Senior Product Manager to join our growing team and help lead the development of impactful products across key areas of our platform. In this role, you’ll take ownership of complex problem spaces, work closely with cross-functional partners, and drive initiatives that are critical to Canary’s continued growth and customer success.

You’ll have the opportunity to work on a variety of high-leverage product areas, such as:

• Guest communication

• Digital check-in

• Payments

• Upsells

• And more

As part of a globally distributed team, you’ll collaborate regularly with colleagues and customers across time zones—so flexibility, asynchronous communication, and strong cross-cultural collaboration skills are essential.

If you are a strong product thinker with at least 5 years of product management experience, and you’re excited to help shape the future of hospitality tech, we’d love to connect.

• Define and execute product strategy, roadmap, and delivery plans for one or more areas of the Canary platform
• Partner with Engineering and Design to bring intuitive, scalable, and reliable features to life
• Collaborate with stakeholders across Sales, Customer Success, and Marketing to ensure successful product launches and strong customer adoption
• Conduct in-depth customer research and product analysis to inform prioritization and uncover new opportunities
• Translate complex customer and business needs into clear product requirements and user stories
• Set clear goals and success metrics, and use data to drive continuous improvement and iteration
• Help mentor other product managers and contribute to the broader product culture and processes

• 5+ years of product management experience in B2B SaaS or a technology-driven environment
• This is a remote role and requires the candidate to be located in London.
• Proven ability to define and ship successful products that deliver measurable business outcomes
• Strong product intuition and customer empathy—you understand how to solve real problems with elegant, user-focused solutions
• Experience working closely with Engineering and Design to drive execution in an agile environment
• Skilled at making data-informed decisions while remaining grounded in customer feedback
• Comfortable operating in a high-growth, fast-paced environment with shifting priorities
• Excellent communication and collaboration skills across technical and non-technical audiences
• Experience working across time zones and within globally distributed teams
• Bonus: Experience in hospitality technology, messaging platforms, payments, or AI/automation is a plus

• Canary Days: Company-wide days off each month to ensure at least one extended weekend or day off.
• Self Improvement Club: Monthly goal sharing with a budget towards purchases that help achieve these goals.
• Professional Development Chats: Budget to drive cross-functional professional development conversations.
• Travel Reimbursement: Ability to visit Canary offices in New York, San Francisco, or Dallas with a travel stipend.
• Personal Travel Reimbursement: If you stay at a Canary partner hotel, we provide a credit toward your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.