Strategic Customer Success Leader (CX & Growth)

JAM IT Consultancy Ltd; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A management consultancy firm in the UK is seeking a Customer Success Manager to drive improvements in customer experiences across multiple functions. You will lead initiatives to enhance customer satisfaction and retention, leveraging your extensive experience in contact centers. The ideal candidate will have a strong background in stakeholder management and a proven track record of implementing cloud solutions for customer satisfaction. This role reports on key metrics and collaborates across departments to achieve targets.

Qualifications

• 10+ years working in contact centers at a senior leadership level.
• Proven track record of delivering transformation change projects.
• Substantial experience in implementing customer satisfaction frameworks.

Responsibilities

• Lead and execute customer success strategies to improve CX.
• Meet Net Revenue Retention targets through customer retention.
• Train and mentor colleagues in customer success drivers.

Skills

Customer satisfaction

Stakeholder management

Cloud solutions implementation

Leadership

Data analysis

Education

Bachelor’s degree in STEM, business or leadership

Job description

A management consultancy firm in the UK is seeking a Customer Success Manager to drive improvements in customer experiences across multiple functions. You will lead initiatives to enhance customer satisfaction and retention, leveraging your extensive experience in contact centers. The ideal candidate will have a strong background in stakeholder management and a proven track record of implementing cloud solutions for customer satisfaction. This role reports on key metrics and collaborates across departments to achieve targets.