Strategic CSM for Enterprise Accounts

RELEX Solutions; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the United Kingdom seeks a Senior Customer Success Manager to oversee tier 1 and 2 customer relationships. The ideal candidate will have over five years of experience in B2B relationship building, particularly with C-level executives in large organizations. Responsibilities include strategic development of customer processes, upselling, and ensuring customer satisfaction through key performance metrics. This role offers flexible working and a commitment to work-life balance.

Benefits

Flexible working

Genuine work-life balance

Internet and mobile phone benefits

Diverse, inclusive, and supportive work culture

Two paid volunteering days each year

Qualifications

• 5+ years’ experience in B2B relationship building with C-level executives.
• Experience in grocery, CPG, DIY, or FMCG sectors.
• Proven track record in commercial growth.

Responsibilities

• Strategic development of tier 1 and 2 customer business processes.
• Maintain executive/senior level customer relationships.
• Proactively identify customer needs and provide measurable value.

Skills

B2B relationship building

Customer account development

Strategic account management

Excellent communication skills in English

Tools

Supply Chain Management

Inventory management

Workforce optimization

Job description

A leading software company in the United Kingdom seeks a Senior Customer Success Manager to oversee tier 1 and 2 customer relationships. The ideal candidate will have over five years of experience in B2B relationship building, particularly with C-level executives in large organizations. Responsibilities include strategic development of customer processes, upselling, and ensuring customer satisfaction through key performance metrics. This role offers flexible working and a commitment to work-life balance.