Customer Service Assistant jobs in United Kingdom

Do you have what it takes to drive operational excellence in a fast-paced distribution centre? Can you inspire teams to hit KPIs while maintaining a strong safety-first culture? Are you looking for a role where leadership, accountability, and development go hand-in-hand?

If you're nodding yes - this could be your next big move.

Here at GXO, we're looking for a confident and capable First Line Manager to join our Nutmeg contract based in Leeds. You'll take ownership of day-to-day warehouse operations, lead teams across shifts, and ensure our standards of safety, accuracy, and productivity are consistently met.

This is a full-time, permanent position. You'll be working Sunday to Thursday, covering the hours of 22:00 till 06:00.

Pay, benefits and more:

We're looking to offer a salary of up to £34,807.50 per annum, and 28 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you'll do on a typical day:

• Lead by example in health & safety, process adherence, and team engagement
• Managing shift handovers, resource planning, and operational continuity
• Supporting HR functions including RTWs, investigations, and absence management
• Driving performance against KPIs and supporting site-wide initiatives
• Acting as site lead on Sundays and during management absences

What you need to succeed at GXO:

• Proven experience in team leadership within a warehouse or supply chain environment
• Strong problem-solving and communication skills
• A proactive mindset with a focus on continuous improvement
• Strong IT skills (Excel, Word, PowerPoint)

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.