Customer Operations Specialist - Hybrid (6-Month FTC)

KPI Recruiting; Crewe; Hybrid; GBP 26,000; Full time

Job summary

A leading organization in the UK is seeking a Customer Service Advisor who is passionate about delivering exceptional customer service. This hybrid position based in Crewe offers a flexible, fast-paced work environment. Responsibilities include assessing customer claims accurately, maintaining digital records, and collaborating with internal teams to enhance service delivery. A strong emphasis on communication skills and empathy is essential for handling sensitive customer interactions. This role may evolve into a permanent position after an initial 6-month fixed-term contract.

Qualifications

• Strong focus on delivering outstanding customer service.
• Ability to handle vulnerable situations with empathy.
• Experience in processing customer claims accurately.

Responsibilities

• Accurately assess and process customer claims.
• Provide first-class service across various channels.
• Maintain and update customer records.
• Encourage customers to use digital platforms.
• Meet and exceed KPIs for positive outcomes.

Skills

Excellent written and verbal communication skills

Job description

A leading organization in the UK is seeking a Customer Service Advisor who is passionate about delivering exceptional customer service. This hybrid position based in Crewe offers a flexible, fast-paced work environment. Responsibilities include assessing customer claims accurately, maintaining digital records, and collaborating with internal teams to enhance service delivery. A strong emphasis on communication skills and empathy is essential for handling sensitive customer interactions. This role may evolve into a permanent position after an initial 6-month fixed-term contract.