Customer Service Assistant jobs in Canada

Reports To: Sales Director
Location: Office-Based – Manchester City Centre

Role Purpose:

We are seeking experienced and motivated property sales professionals with a proven track record of selling off-plan property investments and residential homes, particularly within the Manchester market. Based full-time at our Manchester city centre office, the successful candidate will play a key role in guiding both investor and owner-occupier buyers through the purchase process. This is a face-to-face, office-based position with some weekend work required.

Key Responsibilities

Client Engagement

• Conduct property tours and client viewings for domestic and international buyers, including investors and owner-occupiers.
• Qualify enquiries and manage the full sales journey from initial contact through to exchange and completion.
• Represent the company at sales events both locally and overseas.
• Build strong, long-term relationships with clients, partners, and referrers.
• Provide tailored advice based on client profiles and investment or lifestyle goals.
• Deliver clear and professional communication via phone, email, and in person.

• Use HubSpot CRM to accurately log and manage client information and activity.
• Manage sales progression processes and assist clients through property handovers.
• Monitor and report personal sales performance against targets.
• Match client needs with available opportunities using a consultative sales approach.

• Operate effectively both independently and within a close-knit sales team.
• Maintain an up-to-date understanding of Manchester’s residential and investment property markets.
• Contribute proactively to team discussions, strategy development, and marketing feedback.
• Demonstrate creativity and initiative to maximise opportunities and close sales.

• Proven success in selling off-plan property or buy-to-let investments.
• Strong understanding of both investor and owner-occupier buyer motivations.
• Excellent interpersonal and consultative sales skills.
• Strong verbal and written communication, including email and phone etiquette.
• Ability to manage time effectively and work autonomously.
• Confident using HubSpot CRM and digital tools.
• Commercially astute with a professional, customer-focused approach.
• Willingness to work occasional weekends as part of a full-time office-based role.

• In-depth knowledge of the Manchester property market.
• Familiarity with UK property buying processes and buyer types (investors and owner-occupiers).

• Full UK driving licence.
• Right to work in the United Kingdom.

• Relevant property or sales qualifications.

• Minimum of 2 years' experience in a face-to-face sales role within property.
• Recent proven track record for delivering sales revenue and hitting targets.
• Experience guiding clients through viewings, negotiations, and completion.

• Self-driven and target-oriented.
• Positive, professional, and composed under pressure.
• Strong team ethic and collaborative mindset.
• Adaptable with a solution-led approach.