Customer Service Agent

Northgate plc; Banbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle rental company in Banbury is looking for a Customer Service Agent. In this role, you will be the first point of contact for customers, ensuring excellent service and managing vehicle bookings. You'll need strong customer service and administration skills, alongside a calm, can-do attitude. The role offers a competitive salary, a quarterly bonus, and a range of exclusive benefits.

Benefits

Quarterly bonus scheme

24 increasing to 26 days of holiday

Free life assurance

Well-being services

Exclusive vehicle-leasing schemes

Pension and savings opportunities

Benefits App with retailer discounts

Financial Wellbeing app

Qualifications

• No previous industry experience required, but customer service know-how is essential.
• Ability to manage multiple tasks effectively.
• Strong administration skills.

Responsibilities

• Deliver excellent customer service as the first point of contact.
• Manage vehicle sourcing, booking, and customer queries.
• Oversee daily vehicle movements in and out of the branch.

Skills

Customer service

Administration skills

Calm, can-do attitude

Education

Full UK or EU Driving Licence

Job description

Customer Service Agent

Reference: OCT20254339

Expiry date: 2025-12-03 15:10:00.000

Location: Banbury

Salary: £27,745 Per Annum

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary: £27,745 pa + bonus up to £1,387 pa OTE

Weekly Hours: 42.5 hours / week

As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast-paced places to be and, as a Customer Service Agent, you will be right at the very centre of it. You're often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don't need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you'll need all of your customer service know-how, administration skill and most importantly your calm, 'can-do' attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there's much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren't limited to):

• A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
• Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday!
• Free life assurance (2x your salary)
• Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague-only vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go-to provider of light commercial vehicle rental solutions, partnering with some of the country's most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we're also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.