Customer Service Advisor

Riada Resourcing; Carrickfergus; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local council organization in Carrickfergus seeks a Customer Service Officer to provide professional customer support. The role involves managing visitor inquiries, phone calls, and cash desk operations. Candidates require a minimum of 5 GCSEs including English and Mathematics, along with 2 years of customer service experience. The position offers £14.13 per hour, Monday to Friday, with 37 hours per week, and is temporarily ongoing for 3 months, with potential for extension.

Qualifications

• 5 GCSEs or equivalent qualification in English Language and Maths.
• 2 years' experience in a customer service environment.
• Full current driving licence valid in the UK.
• Access to a vehicle or alternative transport.

Responsibilities

• Welcome visitors and provide guidance on queries.
• Manage telephone enquiries and direct calls accordingly.
• Assist at the cash desk area, handling income and receipting.
• Ensure accuracy in financial reporting and cash handling.

Skills

Customer service experience

Communication skills

Cash handling

Problem-solving

Education

5 GCSEs including English and Maths (Grade C or above)

Job description

This role sits within our Citizen Focus pillar in the newly created Corporate & Support Services Directorate. Reporting to the Customer Service & Digital Strategy Manager you will be responsible for the provision of a wide ranging, professional, customer led service.

Responsibilities

• Welcome all visitors, providing general advice and guidance on a wide range of customer queries and signposting to the appropriate service area if required, ensuring officers hosting visitors are contacted promptly upon the visitor’s arrival.
• Provide a courteous and efficient service, receiving, and assisting all members of the public, contractors, Elected Members and Council Officers calling at the Council offices, ensuring sign in/out and evacuation procedures are followed.
• Manage all telephone enquiries, appropriately transferring calls to the correct departmental extensions.
• Deal efficiently and politely with all customers at the cash desk area, receipting and lodging all income received in person and through internal and external post, recording in line with council procedures on a timely basis.
• Responsible for all aspects of cash handling, banking and recording of money received, ensuring these are in line with Councils agreed financial procedures.
• Post all income to Council’s computerised accounts system ensuring valid income codes and VAT rates are used for each transaction.
• Responsible for all daily Lodgements for the bank and reconcile to management reports, always ensuring accuracy and security, including checking of all cash/cheques to ensure no counterfeit monies are received.

Skills and Qualifications

• A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.
• 2 years’ experience working within a customer service environment.
• Alternatively, if you do not have 5 GCSEs you should demonstrate 4 years’ experience in each of these areas to include a qualification in English Language and Maths.
• A full current driving licence valid in the UK and access to a vehicle or if a disability prevents being able to drive, have access to a form of transport that enables you to carry out the duties of the post.
• These competencies are the top 6 competencies from the Frontline level of the Local Government Competency Framework that have been identified and prioritised for effective performance in this role.

Further Information

About the role: £14.13 per hour

Monday to Friday

37 hours a week

Temporary ongoing for 3 months with a potential extension

Please note closing date for this role is Tuesday 11th November 2025, however you can register your interest for current and upcoming Council job opportunities by applying today.