Customer Service Manager

Anderson Knight; Bonhill; On-site; GBP 40,000 - 45,000; Full time

Job summary

A well-established organisation in Bonhill seeks a Customer Service Manager to lead their customer service team. The role involves managing customer relationships, ensuring efficient service delivery, and overseeing team operations. Candidates should have experience in customer service management and excellent communication skills. The position offers a salary of £40,000-£45,000 with flexible working options.

Benefits

Flexible working hours

Career development opportunities

Staff discount on products

Qualifications

• Previous experience managing or leading a customer service function.
• Excellent written and verbal communication skills with a proactive, solutions-focused approach.
• Strong relationship-building skills and confidence engaging with internal and external stakeholders.

Responsibilities

• Lead and support the Customer Service team to promote a positive working environment.
• Manage shared customer service mailboxes for timely enquiry triage.
• Oversee new customer onboarding with compliance checks.

Skills

Customer service management

Written and verbal communication

Relationship building

IT literacy (Microsoft Office)

Organizational skills

Job description

Customer Service Manager

Location: Alexandria (Office-Based) • Salary: £40,000-£45,000 (DOE) • Hours: Full Time or Part Time (4 days) considered | Flexible start/finish times.

Anderson Knight is working in partnership with a well‑established organisation to recruit a Customer Service Manager based in their Alexandria office. This is an excellent opportunity for a confident, people‑focused leader to oversee a small customer service team and play a key role in supporting customer relationships, service delivery and operational efficiency.

Key Responsibilities

• Lead and support the Customer Service team, promoting a positive and collaborative working environment.
• Manage shared customer service mailboxes, ensuring timely and accurate triage of incoming enquiries.
• Oversee new customer onboarding, including relevant compliance checks and documentation.
• Coordinate customer orders and logistics, including haulier quotes, confirmations, documentation and transport arrangements.
• Manage customer forecasts, schedules and product allocations.
• Carry out due diligence checks for customers, suppliers and hauliers.
• Compile and maintain operational schedules and allocation programmes.
• Support credit control processes including weekly credit approvals and customer limit management.
• Prepare and issue customer correspondence and required documentation.
• Support month‑end processing and PO‑to‑invoice approvals.
• Manage holiday schedules and team diary coordination.
• Maintain internal process documentation and ensure forms and workflows are up to date.

About You

• Previous experience managing or leading a customer service function.
• Excellent written and verbal communication skills with a proactive, solutions‑focused approach.
• Strong relationship‑building skills and confidence engaging with internal and external stakeholders.
• Good IT literacy with working knowledge of Microsoft Word, Outlook and Excel.
• Highly organised, detail‑oriented and able to manage multiple tasks effectively.
• Enjoys working as part of a close‑knit team and contributing to continuous improvement.

What's on Offer

• Salary £40,000-£45,000 depending on experience.
• Full‑time or part‑time (4 days) options available.
• Flexible working hours.
• Fully office‑based role within a supportive and friendly team.
• Career development opportunities considered.
• Staff discount on products.

If you are interested in this opportunity, please apply with your CV in confidence.