Customer Service Advisor

Kier Group plc.; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading construction and services company is seeking a Customer Service Advisor in Basingstoke. The role involves supporting service coordination, managing work orders, and ensuring effective communication with customers. Ideal candidates possess strong verbal and written communication skills, familiarity with Microsoft Office, and the ability to work collaboratively within a team. This position values diversity and inclusion in the workplace.

Qualifications

• Excellent verbal and written communication skills, with a professional telephone manner.
• Confident using Microsoft Office, especially Excel and Outlook.
• Strong data entry accuracy and ability to work collaboratively.

Responsibilities

• Communicate with internal and external customers to record service requests.
• Raise, allocate, and complete work orders for maintenance tasks.
• Coordinate engineers and subcontractors including scheduling.

Skills

Verbal communication skills

Written communication skills

Microsoft Excel

Microsoft Outlook

Data entry accuracy

Job description

As a Customer Service Advisor, you'll be working within the PFI Contract Administration team, supporting them in delivering efficient and effective service coordination and administration. Your day to day will include:

• Communicating with internal and external customers to record and distribute service requests via the CAFAM system
• Raising, allocating, and completing work orders for reactive maintenance tasks
• Coordinating engineers and subcontractors, including scheduling, paperwork management, and compliance tracking
• Producing and distributing reports to stakeholders and supporting the Contract Manager with administrative tasks
• Managing Lifecycle and Variation Works, including quote handling and performance mitigation activities

Qualifications

• You have excellent verbal and written communication skills, with a professional telephone manner
• You're confident using Microsoft Office, especially Excel and Outlook, and have strong data entry accuracy
• You can build effective working relationships and work collaboratively within a team

A full driving licence is not required for this role.

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.