Customer Service Advisor

Vrieservice; Salisbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading service provider in Salisbury is looking for a Customer Service Advisor to provide first line IT support. The ideal candidate will have excellent communication skills and a passion for customer service. You will respond to customer requests via multiple channels and log inquiries in the management system. Full training is available, and the role offers 35 hours per week with a competitive hourly wage.

Qualifications

• Background in customer service is an advantage.
• Experience within IT would be preferable but full training will be provided.

Responsibilities

• Respond to incoming requests via telephone, email, and web chat.
• Log all requests in the call management system.
• Keep customers updated on the progress of their request.

Skills

Excellent communication skills

Customer service orientation

Problem-solving skills

Job description

Salary: £12.60 per hour (Living Wage Employer)

Location: Porton Down, Salisbury, SP4 0JQ

Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor.

In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients.

A background in customer service is an advantage, and experience within IT would be preferable, however full training will be provided to ensure you are successful in your role.

What You'll Do

• Respond to incoming requests via telephone, email, and web chat
• Log all requests in the call management system
• Assign calls to the relevant support teams
• Action Back Office requests when required
• Advise customers and support teams of known problems or workarounds
• Keep customers updated on the progress of their request
• Work towards agreed personal targets and contribute to team success

What You'll Bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

Interested? Apply today!