Customer Service Advisor

Ses; Redhill; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local water company is looking for a Customer Services Advisor in Redhill, UK. You will ensure exceptional service by resolving inquiries and collaborating with colleagues. Ideal candidates possess strong communication skills and the ability to work under pressure. Join a supportive and dynamic team, where initiative and creativity are valued.

Benefits

Generous salary

Group personal pension plan

Life assurance

Financial education support

Cycle to Work schemes

25 days of annual leave

Service and MOT discounts

Paid volunteering day

Comprehensive training

Qualifications

• Self-motivated with a mature outlook.
• Attention to detail and accuracy.
• Prepared to learn new skills.

Responsibilities

• Resolve customer inquiries effectively.
• Collaborate with team members.
• Provide excellent service across various channels.

Skills

Clear and concise writing

Good listening skills

Effective verbal communication

Team player

Flexibility

Strong prioritisation skills

Problem-solving

Quick keyboard skills

Ability to cope under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

As a Customer Services Advisor, you will be the face of SES Water, ensuring a first-class service for our customers. Reporting to a Team supervisor and Manager, your mission includes:

• Resolution Champions: Tackle customer inquiries head‑on, leaving no question unanswered.
• Team Collaboration: Work seamlessly with colleagues across the business, from entry‑level to executive, to ensure our services shine.
• Channel Dynamo: Master various channels – telephony, email, live chat – delivering high‑quality performance at every turn.
• Service Excellence: Provide‑notch service and communication, embodying our values: Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.

Your typical day‑to‑day activity will involve:

• Customer Odyssey: Navigate customer inquiries with finesse, providing advice and support effortlessly.
• Information Maverick: Supply accurate information and advice tailored to our customer's needs.
• Satisfaction Pioneer: Engage with diverse customers daily, focusing on satisfaction, and swiftly resolving any challenges.
• Compassionate Explorer: Identify customers in financial hardship offering specialist support and priority services.
• Innovation Trailblazer: Recognise opportunities to go "above and beyond" for both customers and colleagues.
• Continuous Improvement Guru: Actively share best practices, promoting an innovative and continuous improvement culture.
• Training Trail Seeker: Dive into continuous training, soaking up call quality feedback, coaching, and support.
• Advocate of Change: Champion business change to keep us at the forefront of excellence.

No supervisory responsibilities, but expect a vibrant, office‑based contact‑centre environment where your enthusiasm and creativity will thrive within our operational opening hours.

Skills and Competencies Required

• Ability to write clear and concise English.
• Good listening, written, and verbal communication skills.
• Team player.
• Ability to work flexibly.
• Strong prioritisation skills and ability to manage own workload.
• Ability to make effective choices within established procedures.
• Proven ability to identify and promote ways of improving customer service delivery.
• Quick and accurate keyboard skills.
• Ability to work under pressure and cope with high contact volumes.

Personal Qualities Required

• Self‑motivated.
• A assured and mature outlook, together with an awareness of the need for tact and patience.
• Attention to detail and accuracy.
• Ability to remain calm and work effectively under pressure.
• Prepared to learn new skills.
• Tenacious and accountable.
• Passion for succession and mentoring others.

Additional

E‑literate and proficient in using a PC and associated networks and systems; including Microsoft Word, Excel, and Outlook.

About SES Water

SES Water is a forward‑thinking local water company dedicated to providing high‑quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day. Be yourself – we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, and we celebrate uniqueness. Let us know if you require any special adjustments. Our core values which are essential to our success are: Be Rock Solid – Build trust and be trusted; Be the one we all look to and can depend on; Be You – We want you to bring your best everyday; Be Yourself and make your mark; Be the Future – Embrace change, drive progress, own the challenge.

Benefits

• Generous salary; £(phone number removed)
• Group personal pension plan.
• Life assurance for peace of mind.
• Financial education, savings, and loans support.
• Perkbox.
• Car Share & Cycle to Work schemes for eco‑conscious commuting.
• 25 days of annual leave for work‑life balance.
• Service and MOT discounts at our on‑site garage.
• One paid day per year for volunteering in the community.
• Comprehensive training to set you up for success.