Customer Service Assistant jobs in USA

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We\'re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we\'re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn\'t only autonomous…it\'s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As the Client Partner, you will combine the commercial acumen of an account manager with the strategic thinking of a consultant. In doing so, you will quickly establish trust, unlock valuable insights, and guide customers towards a clear plan of action. This role emphasises a deep, immersive focus on a small number of high-value accounts to ensure long-term retention and growth.

• Access and Influence Decision-Makers: Give key decision-makers a reason to engage with us and use that access to ensure Bloomreach is a core component of their future plans.
• Understand Client Business in Detail: Develop a deep understanding of the customer’s structure, performance, market conditions, opportunities, and risks.
• Serve as an Industry Thought Leader: Articulate “what’s next” in the customer’s industry and craft a plan to help them achieve it using Bloomreach.
• Go Beyond Technology: Support the customer in establishing new structures and ways of working that enable them to fully leverage Bloomreach’s capabilities.
• Retention and Growth Focus: Recognise competitive risks associated with long-term accounts and prioritize retention activities while identifying and unlocking growth opportunities.

• Own Key Account Relationships: Take full ownership of a portfolio of key existing accounts, ensuring sustained growth, strong retention, and successful renewals.
• Contract Renewal & Negotiation: Ensure timely renegotiations of contracts during renewal periods, securing favorable terms that align with both client needs and business objectives.
• Collaborate Internally: Partner with teams across Customer Success, Technical Services, Business Services, and Support to deliver seamless customer outcomes.

• 7+ years of experience in Account Management, Customer Success, Sales, or Consulting leading large enterprise customers.
• Strong understanding of account planning, leveraging ecosystems, and building relationships with C-level and senior executives.
• Proven ability to retain long-term accounts while driving incremental growth.

#LI-SF1

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We\'ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what\'s ahead.

We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*

We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

Subscription to Calm - sleep and meditation app.*

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

Everyone gets to participate in the company\'s success through the company performance bonus.*

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn\'t suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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