Customer Service Advisor

DPD Group UK; Raunds; On-site; GBP 24,000; Full time

Job summary

A leading delivery service company in the UK is seeking a Customer Services Advisor to join their team. In this role, you will address customer inquiries regarding parcel deliveries and assist in problem resolution to ensure customer satisfaction. Candidates must possess strong communication skills and experience in a customer service environment. This position offers a 6-month fixed-term contract with competitive salary and benefits.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance of 4 x salary

Free onsite car parking

Health Kiosks

Discounted shopping

Milestone Days off

Free eye tests and glasses support

Qualifications

• Proven experience in a fast paced customer service environment.
• Ability to build rapport with customers through strong communication.
• Demonstrated willingness to exceed customer expectations.

Responsibilities

• Assist customers with collection or delivery inquiries.
• Resolve issues through investigations of missing parcels.
• Promote company products and services to customers.

Skills

Customer service experience

Strong communication skills

Polite and professional demeanor

Excellent administration skills

Self-motivation and initiative

Tools

Microsoft Office

Job description

Overview

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Role and Location

• Contract: 6 month fixed term contract - 37.5 hours per week.
• Salary: £23,400
• Location: 3 Collett Way, Southall, London, UB2 4SE
• Days of Work: 5 days per week, includes weekends
• Hours of Work: 08:30 - 17:30

Responsibilities

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues. You’ll also be focused on:

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers\' promises, then this is the job for you! Apply today.