Customer Service Advisor

Manpower UK Limited; Inverness; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency is seeking a Customer Service Advisor in Inverness. You will act as the first point of contact, providing 1st line IT support and ensuring excellent service. Responsibilities include responding to customer inquiries, logging requests, and resolving issues. Strong communication and customer service skills are essential, while IT knowledge is desirable. This role offers a salary of £12.60 per hour and full training to help you succeed.

Qualifications

• Prior customer service experience is beneficial.
• Desirable IT knowledge, but training will be provided.
• Ability to work independently and in a team.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using appropriate software.
• Resolve issues or provide advice over the phone.

Skills

Excellent communication skills

Passion for customer service

Problem-solving skills

Job description

Customer Service Advisor
Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today!