Customer Service Advisor

Echo Managed Services; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider in Walsall is seeking a Customer Service Advisor. The role involves delivering exceptional service via telephone, handling payment queries, and supporting customers with water-related issues. Ideal candidates should possess strong communication skills and a solid work ethic. Benefits include career development opportunities, hybrid working options, and a supportive team environment.

Benefits

Career development opportunities

Hybrid working options after probation

Annual pay review

Free parking

Life assurance

Gym on site

Cycle to work scheme

Social events

Qualifications

• Excellent customer service skills, ideally with previous experience.
• Ability to handle customer queries via phone.
• Work effectively in a team environment.

Responsibilities

• Deliver excellent customer service on the telephone.
• Support customers with queries about water bills.
• Handle payments and Direct Debits.

Skills

Great work ethic

Teamwork

Customer service driven

Great communication skills

Job description

Overview

Job Title: Customer Service Advisor

Salary: £24,636 per year

Hours: Full-time: 37.5 hrs/week, Mon-Fri 8am - 6pm, 1 in 4 Saturdays 8am - 1pm.

Location: Green Lane, Walsall, West Midlands

About us

We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you’ll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.

Learn more about Echo Managed Services here: Echo MS | Exceptional Customer Experiences with Echo (echo-ms.com) [https://www.echo-ms.com/why-echo]

The Role

The role involves delivering excellent customer service on the telephone, for example taking payment and Direct Debit calls from our customers. You’ll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that’s inbound, outbound or face to face.

Responsibilities

• Deliver excellent customer service on the telephone, including taking payments and Direct Debits.
• Support customers with a variety of queries related to water bills and water supply issues.
• Provide high-quality service whether handling inbound, outbound, or face-to-face interactions (as applicable).

Shift pattern

Full Time: 37.5 hours per week. Monday to Friday with shifts between 8am-6pm, and 1 in 4 Saturdays 8am-1pm.

What we’re looking for

• Have a great work ethic
• Enjoy working as part of a team
• Are customer service driven
• Have great communication skills

Assessment centre

You’ll need to be able to attend an assessment centre here in Walsall on 2nd October 2025, sessions will run between 17:00 - 20:00. If you’re unable to attend this date or the start date of 20th October 2025, then we won’t be able to consider your application this time.

The assessment centre will involve an interview and a quick online test of your customer service skills so it’s nothing to be nervous about. We’ll do our best to make you feel comfortable and you’ll learn plenty more about us in the process.

If you’re successful with your application, we’ll be in touch really soon to confirm your place and tell you what to expect on the day!

Benefits / What you’ll get in return

• Passionate about career development – we want you to succeed and build a career! 15% of our people have been promoted in the last 12 months
• Hybrid working from home option once you’ve passed 6 month probation and are hitting your targets
• Annual pay review
• Free Parking on site
• Employee recognition scheme with rewards
• Social hub
• Fun working environment with an emphasis on teamwork
• Gym on site
• Life Assurance
• Cycle to work scheme
• Focus on learning and development
• Social events