Customer Service Advisor

Search Consultancy LTD; England; Hybrid; GBP 24,000; Full time

Job summary

A recruitment agency is looking for enthusiastic Customer Service Advisors in Liverpool to join their operations team. This role involves being the first point of contact for customers via calls, email, and live chat. You will provide excellent service and handle enquiries, with a supportive environment offering full training and generous holidays. The position includes a hybrid work model and a salary of £23,489 per annum.

Benefits

Competitive Salary

Christmas Gift

Generous Holidays

Supportive Environment

Qualifications

• Excellent communication skills and a friendly, professional manner.
• Ability to work rotational shifts including evenings, weekends, and bank holidays.
• Strong problem-solving skills and a customer-first approach.
• Willingness to be office-based for training and business needs.

Responsibilities

• Be the first point of contact for customers through calls, email, and live chat.
• Provide excellent service and handle enquiries.

Skills

Excellent communication skills

Friendly and professional manner

Strong problem-solving skills

Customer-first approach

Job description

Customer Service Advisor

• Location: Liverpool / Hybrid (work 1 day from home)
• Salary: £23,489 per annum + Christmas Gift (£275 pro rata for part-time)
• Hours: 35.5 per week
• Shifts: Monday to Sunday, 8am - 10pm (rotational pattern working 5 days out of 7)
• Holidays: 32 days (including 8 bank holidays)

About the Role

We are looking for enthusiastic and customer-focused Customer Services Advisors to join a great business where you will be at the heart of the operations team. In this role, you will be the first point of contact for customers through calls, email and live chat, providing excellent service, handling enquiries, and ensuring every interaction leaves a positive impression.

This is a great opportunity to build a career within a supportive team, where you\'ll receive full training and ongoing development.

What Is On Offer

• Competitive Salary: £23,489 per annum
• Christmas Gift: £275
• Hybrid Working: Currently 4 days in the office, 1 day from home (10pm shifts are home-based).
• Generous Holidays: 32 days (inclusive of 8 standard bank holidays)
• Supportive Environment: Full training provided in the office

Requirements

• Excellent communication skills and a friendly, professional manner
• Ability to work rotational shifts (including evenings, weekends, and bank holidays)
• Strong problem-solving skills and a customer-first approach
• Willingness to be office-based for training and as required by business needs

Apply now

If you\'re passionate about customer service and want to join a team that values its people, we\'d love to hear from you!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.