Customer Consultant

Cabot Financial; Saltcoats; On-site; GBP 80,000 - 100,000; Full time

Job summary

A customer services company in Saltcoats is seeking a Customer Service representative to handle inbound and outbound calls, providing exceptional service and support to customers in difficult situations. The role offers a salary starting from £25,396 per annum, potential performance bonuses, and comprehensive benefits including healthcare plans and holidays. Training is provided initially on-site, with a shift pattern following that. Apply now to join this expanding team.

Benefits

31 days holiday including bank holidays

Performance-related bonus

Discounts on high-street shops

Healthcare cash back plan

Life assurance

Qualifications

• Previous experience in sales or customer service is preferred.
• Ability to handle difficult conversations with empathy.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Provide exceptional customer service.
• Tailor affordable repayment plans for customers.

Skills

Sales skills

Negotiation skills

Customer service orientation

Resilience

Job description

Overview

Do you enjoy working in sales focused roles or looking for a role in Customer Service? Do you have the resilience and drive to excel in a target driven environment? Do you have good negotiation skills?

If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office, KA21 5JT, just a few minutes walk from Saltcoats station.

Benefits

• A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
• A performance related quarterly bonus, which is paid monthly - you could earn around an additional £300- £500 plus a month!
• 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Discount and cash back on hundreds of high-street shops.
• Overtime opportunities
• Insurance - healthcare cash back plan, travel insurance, life assurance.

Training and Shifts

You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

• Week 1 – Monday to Friday 8:00am - 4:30pm
• Week 2 – Monday to Friday 9:00am- 5:30pm
• Week 3 – Monday: 12:30pm- 8:00pm
• Saturday (1 in 3): 9am-1.30pm

What you’ll be doing

• Handling inbound and outbound dialler based calls.
• Providing exceptional customer service via telephone
• Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
• Hitting your call quality standards and KPIs
• Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.

Next steps

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.

Diversity and inclusion

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.