Sales Customer Service Advisor

Emmerson Ross Recruitment; Paignton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A successful multichannel e-commerce retailer is seeking a full-time Sales Customer Service Advisor to manage online sales inquiries and provide outstanding customer service. The ideal candidate should have at least two years of experience in sales or customer support, along with strong communication and organisational skills. Responsibilities include guiding customers through the sales process, processing orders, and ensuring customer satisfaction. Weekend work is required for this role.

Qualifications

• Minimum of two years in a sales or customer support role.
• Proven track record of effective sales presentations.
• Experience in managing customer inquiries and issues.

Responsibilities

• Manage online chat and customer calls efficiently.
• Guide customers through the online sales process.
• Process payments and handle returns or refunds.
• Deliver outstanding customer service at all times.

Skills

Sales skills

Customer service

Written communication

Verbal communication

Organisational skills

Problem-solving

Analytical skills

CRM systems proficiency

Tools

Online sales platforms

Job description

Overview

Join a dynamic and driven team at a successful multichannel e-commerce online retailer specialising in niche furniture products and sofas.

As a Sales Customer Service Advisor, you will take charge of the complete online order journey. Your role will be crucial in providing sales support across multiple e-commerce channels, guiding customers through the sales process, and ensuring an exceptional customer experience by addressing inquiries, resolving issues, and following up after sales.

We expect you to have a minimum of two years of experience in a sales or customer support role, with a proven ability to identify customer needs, present products effectively, and close sales.

Key Responsibilities

• Manage the online chat function and efficiently handle incoming customer calls and emails.
• Develop an in-depth understanding of the company's products and services to provide informed advice and close sales effectively.
• Lead customers through the online sales process, offering expert guidance on product selection and facilitating seamless purchases.
• Oversee online sales transactions, process payments, and handle returns or refunds with precision.
• Assist in dispatching customer orders via couriers and e-commerce platforms.
• Drive sales through up-selling and strategic recommendations.
• Process returns, exchanges, and refunds, rigorously analysing evidence and documentation to investigate complaints and make informed decisions.
• Complete all necessary documentation in the sales process, manage customer emails, keep thorough call notes, and verify orders before dispatch.
• Deliver outstanding customer service and ensure high levels of satisfaction at all times.

Skills required

• We are looking for self-motivated, enthusiastic individuals who thrive in a fast-paced environment. While we value diverse backgrounds, you must show a track record of success in delivering excellent sales/customer service and possess strong administrative skills.
• Proven experience in sales or customer service roles.
• Excellent written and verbal communication skills for effective interactions with customers via phone, web chat, and email.
• The ability to identify and resolve customer issues and challenges related to online sales decisively.
• A strong commitment to customer satisfaction and the ability to build rapport with customers easily.
• Outstanding organisational skills and problem-solving ability, with meticulous attention to detail.
• Proficiency in using online sales platforms and customer relationship management (CRM) systems.
• Flexibility to work weekends.

Employment Details

This is a full-time Sales Customer Service Advisor position, requiring 40 hours per week over five days, including two weekend days per month with set days off during the week.