Customer Care Operative

Fawkes and Reece; Bolton; On-site; GBP 37,000; Full time

Job summary

A leading construction company in Bolton is looking for a Customer Care Operative. The role involves undertaking remedial work, inspecting for defects, and ensuring customer satisfaction during home interactions. Ideal candidates should be knowledgeable in housebuilding and NHBC standards. A qualified carpenter or painter with excellent communication skills is preferred, and the position offers competitive benefits including a pension and discretionary bonus.

Benefits

Up to 10% discretionary bonus

Pension Scheme

24 days of holidays

Company van, tools, and fuel card

Qualifications

• Successful track record in a customer-related environment within the construction industry.
• Good knowledge of housebuilding and NHBC standards.

Responsibilities

• Undertake remedial work across trades including carpentry and painting.
• Conduct inspections for potential defects.
• Source materials and equipment to complete tasks.
• Liaise regularly with customers in their homes.

Skills

Customer service experience

Carpentry skills

Communication skills

Ability to work independently

Tools

Tools for carpentry and painting

Job description

Overview

Location: Bolton
Salary: £37K per Year
Contract: Permanent
Type: Full Time

Reference: CCO_1758125717
Posted: September 17, 2025

The company have built an excellent reputation building quality homes for a wide range of buyers, they also pride themselves on building a quality home that suits the needs of their buyers offering exceptional customer service from pre-sale through to aftercare.

Responsibilities

• Undertake remedial work with respect to all trades including carpentry, painting, dry lining, and any other duties as directed by the Customer Care Manager
• Undertake inspections of potential defects
• Assist on site with production plot snagging and finishing work and any stock plot maintenance
• Source materials and equipment required to complete tasks
• Undertake regular customer liaison with customers in their homes
• Have the ability to remain calm and professional when faced with difficult situations
• Effectively communicate with the Customer Service Help Desk to ensure they are kept up to date
• Have the ability to communicate accurately at the same level of understanding with the customer
• Ensure that Health and Safety is followed, and site regulations are adhered to at all times
• Demonstrate a good understanding of NHBC standards and achieving
• Have the ability to complete paperwork accurately and efficiently
• Good time keeping is essential and the ability to manage an electronic diary system will be needed

Skills and qualifications

The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You should have a good knowledge of housebuilding and NHBC standards.

• Qualified carpenter or painter
• Experience of other trades essential i.e., mastic- patching etc
• Experience of working in occupied homes
• Ability to work using own initiative.
• Experience of working in new build homes
• Self-driven highly motivated and a can-do attitude

What we offer

• Up to 10% discretionary bonus
• Pension Scheme
• Holidays - 24 days
• Company van, tools and fuel card

If you\'re interested in this Customer Care Operative role, please apply with an up-to-date copy of your CV, or get in touch with Maisie on 07887 610937 for further details.