Customer Service Advisor - Farnworth

Reed Talent Solutions; Farnworth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A staffing agency is seeking Customer Service Advisors for a temporary role at Royal Mail in Farnworth. Candidates should have a passion for customer service, with proven skills in handling complaints and providing effective solutions. The role includes working approximately 37.5 hours per week at a pay rate of £12.97 per hour. This is an excellent opportunity for those looking to join a supportive and inclusive team.

Qualifications

• Proven record in a fast-paced customer service environment.
• Ability to handle difficult complaints professionally and with resilience.
• Self-motivated, able to work independently or as part of a team.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Skills

Passion for delivering great customer experiences

Ability to prioritize and manage workloads

Excellent telephone manner and telephony experience

Creative problem solver

Confidence in handling complaints

Education

Good level of spoken English

Tools

Email software

Spreadsheet software

Word processing software

Job description

Customer Service Advisors wanted!

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Farnworth.

Job Details

Role: Customer Service Advisor
Location: Royal Mail, Farnworth, BL4 9XX
Start Date: 20/10/2025 (Nov start date available - please enquire)
Pay Rate: £12.97 per hour • Contract: Temporary (up to 12 weeks, with potential for this to be extended)
Hours: Around 37.5 hours per week, Mon-Sat between the hours of 08:00am-18:30pm. Saturday working is required but you will get a day off in the week. Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Required Skills/Experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?