Customer Service Advisor

Reed; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local staffing agency is seeking a Repairs Call Handler in Norwich. The role involves receiving calls from customers, logging faults, and coordinating resolutions. Ideal candidates should have strong communication and organizational skills, with attention to detail. This part-time position offers competitive salary, opportunities for professional development, and a supportive work environment.

Benefits

Competitive salary

Opportunities for professional development

Supportive and collaborative work environment

Potential permanent opportunity

Qualifications

• Excellent communication skills in a high volume call handling role.
• Strong attention to detail and organizational skills.
• Previous experience in a similar role is preferred but not required.

Responsibilities

• Receiving inbound calls from customers reporting a fault.
• Logging the fault on the database and coordinating contracts.
• Assist in processing information and updating databases.
• Replying to email enquiries and updating customers.
• Coordinating diaries with customers and contractors.
• Maintain accurate records and documentation.
• Ensure compliance with safety issues.
• Collaborate to optimise workflow.

Skills

Strong attention to detail

Organizational skills

Excellent communication skills

Teamwork

Independence

Job description

Overview

Job Title: Repairs Call Handler

Location: Norwich

Start Date: As soon as possible.

Duration: Ongoing could go permanent for the right candidates

Job Type: Part-time, 3 days a week ideally Monday Tuesday and Wednesday

Working Hours:

• 9:00 AM – 5:00 PM
• 30 minutes lunch break
• FREE parking

Responsibilities

• Receiving inbound calls from customers reporting a fault
• Logging the fault on the database and coordinating contracts internal and external to resolve issue
• Assist in the processing information and updating databases
• Replying to email enquiries and updating customers on the status if their issue
• Coordinating diaries with customers and contractors
• Maintain accurate records and documentation.
• Ensure compliance with all safety issues are reported.
• Collaborate with team members to optimise workflow and productivity.
• Perform other related duties as assigned.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Excellent communication skills and happy in a high volume call handling role
• Previous experience in a similar role is preferred but not required.

Benefits

• Competitive salary
• Opportunities for professional development
• Supportive and collaborative work environment
• Permanent opportunity

If you are a motivated individual with a keen interest in diagnostics and a commitment to excellence, we encourage you to apply online or contact Maxine or Andrea at Reed Norwich for further information.